Pisupati Venkata Anupama
--OBJECTIVE
To take a challenging post for understanding business change needs, assessing the impact of those
changes, capturing, analysing and documenting requirements and then supporting the communication
and delivery of those requirements with relevant parties
CAREER SUMMARY
A competent professional with 5 years’ experience in handling banking operations, driving positive organizational change and maximizing growth through disciplined leadership in handling activities of KYC & Anti Money Laundering.
Served in variety of leadership across the areas of Finance, accounting which includes functional roles of Data manager, finance & compliance leader.
Reviewing financials on a daily basis during the month-end period and reporting issues to finance, comparing Actual to / forecast/ prior period to ensure correct month-end close & investigation.
Reviewing processes and suggesting/implementing improvements & changes to current procedures.
Monitoring 25 Team Members & responsible for their rating, productivity & Team MIS
Demonstrable ability to be a strategic, business-oriented, critical thinker who can effectively develop and implement a variety of operational and business strategies.
Expertise in achieving cost-effective production with increased quality and Expert in identifying the requirements and also in finding the system requirements.
Expert in MS Office, MS Access, SAS.
Have skills in different applications (Finacle, CAR (Customer Authentication and Relationship), FCRM (Finacle customer relationship management), Bank Away and end- end understanding of the Internet banking platform.
ACADEMIC PROFILE
Course
School/College
Board/University
Year of Passing
Marks (%age)
MBA (Banking & Finance)
Manipal University, Karnataka
Manipal University- CGPA
MCA
Gayatri Vidhya Parishad, Visakhapatnam
Andhra University
2010
76
B.Sc(M.P. Che)
Siddhartha Degree College, Tuni, Andhra Pradesh
Andhra University
2007
86
Intermediate
Siddhartha Junior College, Tuni, Andhra Pradesh
Andhra University-th
Siddhartha Public School
S.S.B
2002
89
ACHIEVEMENTS
Certified in NISM (National Institute of Security Management)
Certified in AMFI (Association of Mutual Funds of India).
Certified in various ICICI certifications like Anti money laundering, BCP concepts, FIVE S and many more.
Acquired first place in paper presentation at a National event (Aadyota 09) in Biometrics domain on Hand Geometry technology.
Awarded in the event of “Customer first 2011-12“, for best customer service.
Awarded couple of times with “Beat the system” for fixing system bug in two different applications (CAR and DCMS).
Awarded as active member in Interne banking platform migration – More secured.
PROFESSIONAL EXPERIENCE
Organization: ICICI
Duration:Feb 2011 – Feb2016 (Last working day in ICICI is 20 Feb 2016)
Location:Hyderabad
Project #1:
Title: Internet Banking operations and Debit Card Operations (Transactional part of AML)
Period: February 2011 – May2012
Roles and Responsibilities:
Scrutinizing client on boarding documents received from clients, front office team, Relationship Managers, Mid-office team from all across the globe (Mainly from middle east and south east Asia).
Managed firm-wide finance process for the controllers group in addition to overseeing the full life cycle of application system products maintained all core financial data & served as a key resource for ensuring that financial data was in compliance with SOX requirements.
Prepare and publish the product rollout plans from the scratch and Interacting with client systems for resolving problems.
Placing Verify the relationship opening forms, Inward Remittances & Outward Remittances third party checks such as internal transfer, in accordance to the AML (Anti Money Laundering) perspective.
Conducting CDD (Customer Due Diligence) and EDD (Enhanced Due Diligence) and internet search for clients.
Tracking project till receiving sign-off from business project team and moving the functionality into production on time.
Resolving tickets on daily basis using FCRM and Deploying project as per business requirement with respective to risk management.
Working in collaboration with business heads to define strategic and direction and design of banking operations with business requirements.
Good exposure in all Remittances and other practices with regulatory requirement.
Analysed processes and recommended ways to improve working and updating technologies by controlling and reporting project progress among peers and the senior management and Managing Scope & Delivery Schedule (Milestones).
FCRM, Internet Banking and Bank Away are applications designed to support various transactional activity in the ICICI banking domain. The validation batch processes runs on the server as windows service, consumes these uploaded data for validation and updates the database with validation remarks/errors, sends Email/SMS alerts to customer informing them of the status of their transactions.
Deploying project as per business requirement
* SR creation in FCRM
* Various types uploads: in FCRM and even in Bank away applications.
* Functionality changes
* Closing duplicate and long pending SRs
* Tracking the system of SMS & Email alert from bank away application.
Fraud monitoring which can be happened using Internet Banking and Debit Card.
Project #2:
Title: KYC operations Corporate Clients (AML concepts usage in scrutiny of KYC documents)
Period: May2012 – June2015:
Roles and Responsibilities:
Analysing, investigating and explaining key movements and trends in major transactions in Current & Saving accounts.
Preparation of Annual KYC review batches.
Analyzing client categorization based on the client’s net worth and risk in accordance with the rules specified in AML PAC notes and updating the same in core banking application (Finacle by Infosys).
Analysis on Transaction Monitoring alerts and Legacy screening alerts and close within TAT.
Monitored and investigated suspicious accounts/Customers.
Analysis on called alerts and premature deposit closure alerts.
Preparing Watch list reports on fortnight basis.
Analyzing, funding, coordinating and reporting of financial transactions.
Preparing Suspicious Transaction reports (STR).
Scrutinizing & verifying the new Relationship opening forms along with CDD.
Attending to client’s complaints and undertaking steps for effectively resolving them.
Preparing Quality of Call reports (QC) on monthly basis.
Organize and conduct training sessions for the new Joiners.
Reviewing processes and suggesting/implementing improvements & changes to current procedures.
Ensuring compliance with KYC guidelines issued by RBI & regulatory bodies with subject to AML guidelines.
Mentoring, managing and leading the team to consistently high performance levels eliminating wastage, reducing costs, improving quality and reducing TAT for greater customer satisfaction.
Adherence to both external and internal guideline to ensure “Satisfactory” audit rating.
Responsible for preparation of pipeline report & presenting the pro’s & con’s of report on daily basis.
Involved in people management along with their rating & MIS.
Creating and monitoring the metrics for smooth operation of various saving & current accounts.
Project #3:
Title: Corporate Client Service - Current and Saving’s Accounts (Using AML concepts in servicing customers)
Period: June2015 – Feb2016
Roles and Responsibilities:
Handled and resolved queries of Relationship Managers in FCRM (Financial Customer Relationship Management) and Staff Ware within a TAT (Turn around Time) for providing world-class customer Service.
Escalating Pending / Overdue pending cases for Annual KYC review to Branch Compliance & PB Head.
Handled Clients Monthly Name Screening for Indian origin in AMLOCK.
Quality reporting.
Enhanced Due Diligence for HIGH & HIGH PEP customers.
Conducting ongoing search to update the new developments in regulatory guidelines.
Ensure that International Operations team is following the country specific regulatory guidelines like Monetary Authority of Singapore (MAS) for Singapore operations.\Managed and coordinated operational effectiveness within payment system, ensuring quality service and effective operations support for all internal and external customers.
Participated in the review and recommendation of card operations systems and procedures affecting assigned units, co-ordinating system conversions from an operations perspective.
Managed the card operations activities by planning and scheduling departmental activities and workload and co-ordinating with related departments to ensure that operational schedules are met.
Maintained knowledge of all products and services offered in the Division and keep informed of new or changing developments, products, services or ideas which would affect operations.
Very strong leadership skills, including the ability to lead a group of exempt and non-exempt employees through proven performance management techniques as well as the ability to lead teams in multiple locations.
Demonstrable ability to be a strategic, business-oriented, critical thinker to develop and implement a variety of operational & business strategies.
Participated in the development and enhancement of various applications for effective credit card operations in automated way.
Timely reconciliation of Book & bank entries in the accounting system.
Technical analysis of requirements and scope review by managing all interaction with respective clients.
Handled and resolved queries of Relationship Managers in FCRM (Financial Customer Relationship Management) and Staff Ware within a TAT (Turnaround Time) for providing world-class customer Service.
Escalating Pending / Overdue pending cases for Annual KYC review to Branch Compliance & PB Head.
Declaration:
I hereby declare that all the information furnished above is true to the best of my knowledge and belief.
Sincerely,
Pisupati Venkata Anupama
