VENJIE O. VILLAFLOR
015 Dunhill Dr. Savvy 25, Severina 18,
West Service Rd., Parañaque City-;-
WORK EXPERIENCE
Customer Loyalty Specialist for Front Office - Balsam Brands | Customer Loyalty Specialists October 2016 – January 27, 2017 - https://www.upwork.com/freelancers/~018270bd660212c879?viewMode=1
Deliver excellent and delightful customer service through E-mail and Live Chat support using Salesforce across different brands by meeting various Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Communicate with various colleagues and managers to ensure customer issues are resolved appropriately.
Understand company policies and procedures and know when to escalate and de-escalate customer service related issues.
Ensure that all cases are updated in the back-end system in an accurate and timely manner and as required.
Deliver tasks and projects as assigned.
Marketing Campaign Specialist July 2013 – January 2015
AXA PHILIPPINES
Conducts various outbound calls to service prospects and clients.
Provides customers with product and service information.
Handles request for contact details update and myAXAclick registration.
Endorse new insurance product to existing customers and clients.
Follow-up on leads generated from bankassure department.
Identify customer needs and send relevant written sales materials and resources to prospective customers.
Other customer service function deemed as necessary.
Customer Relations Executive (Lead Generation) September 2012 - June 2013
Realstar Premier Property Ltd.
Conduct phone-based sales calls within our database to articulate our business, gain interest and build relationships with prospects.
Develop and qualify leads to drive additional sales opportunities through cold-calling and marketing campaigns.
Gather leads and qualified prospects to sustain a pipeline.
Participate in training to improve sales.
Generate 72 or more opportunities each month
Identify customer needs and send relevant written sales materials and resources to prospective customers
Coordinate with Country Manager to pass qualified leads
Maintain accurate account and contact data in CRD
Document prospect qualification activity and schedule follow-up actions
Report opportunity status weekly to the Sales and Marketing Teams
Use a variety of web marketing tools to research and refine lead information
Monitor web site activity and respond to Live Chat requests
Execute prompt follow-up on inbound leads generated through marketing efforts.
Communicate with prospects to identify their needs, decision-making and purchasing process.
Achieve minimum activity goals, such as phone calls, commitments, etc.
Develop and maximize potential sales volume.
Act as the primary liaison between potential clients and the End User.
Provide timely and accurate reporting as requested by Country Manager
Support a team atmosphere by covering phones, distributing information and documentation to others.
Maintain an organized workstation including proper filing of documents.
Perform other duties as assigned by management.
Customer Associate and Sales Representative February 2010 - October 2010
Intelenet Global Service
Handled inbound/outbound calls, cold calling and hard selling. Responds to customer calls using product knowledge. Resolves customer confidence in the brand. When applicable, promotes opportunities for additional products and services. Perform such additional work as may be required by the company from time to time under the terms and conditions, instructions and control of the company.
Customer Service Representative June 2008 - February 2010
TELEPERFORMANCE SUCAT
Handled inbound calls. Responds to customer calls using product knowledge. Resolves customer confidence in the brand. When applicable, promotes opportunities for additional products and services. Perform such additional work as may be required by the company from time to time under the terms and conditions, instructions and control of the company.
EDUCATIONAL ATTAINMENT
2004 – 2008MAPUA INSTITUTE OF TECHNOLOGY
Bachelors/College Degree in Engineering (Electrical/Electronic)
Intramuros, Manila
2000 – 2004DON BOSCO TECHNICAL INSTITUTE
Secondary School
Makati City
1994 – 2000DON BOSCO TECHNICAL INSTITUTE
Grade School
Makati City
PERSONAL BACKGROUND
Born on February 1, 1987 in Manila, Philippines. Fluent in both English and Filipino. Knowledgeable in Windows Application (Word, Excel, PowerPoint). Fast learner, can effectively and efficiently work with minimum supervision. Willing to accept new challenges. Quality Oriented, adaptable, and goal oriented.
REFERENCES
Available upon request
