Certified Customer Service and Sales Representative with nearly four years of experience managing a diverse range of accounts in both B2C and B2B settings, coupled with two years of teaching English as a Second Language (ESL). Skilled in building strong client relationships and driving sales through effective communication and tailored solutions. Experienced with platforms like Omnigage Connect, Citrix, Salesforce, and Zoom, with a proven ability to adapt quickly to new tools. Passionate about delivering excellent service and contributing to team success, I bring a unique combination of customer service expertise and educational experience. Ready to help streamline appointment setting, cold-calling processes, and deliver impactful results.