Venice
Cortez
VIRTUAL ASSISTANT
About Me
Contact
I specialize in helping business owners get their life
back by taking over the back end work
--www.linkedin.com/in/venice-cortez
www.facebook.com/venicemurillo
Certifications:
HIPAA Certified
Licensed Financial Advisor
Other skills:
Podcast editing
Basic Graphic design
Trainings
Medical Billing and Credentialling
Pro VA Podcast VA Training
Pro VA SMM Training
Podcast VA School: Mentoring
Program
Experience
Healthcare Virtual Assistant• Gaughf Dermatology
April 25, 2023 to present
Schedule patient appointments.
Accurately register new patients for appointments
and accurately gathers all necessary information.
Update patient information on a regular basis to
include; address phone number and insurance
information.
Healthcare Virtual Assistant• Bay Area Orthopedics Surgery
and Sports Medicine
September 2019–April 14,2023
Review medical report and create the RFA for the
treatments ordered by the provider.
Follow up with claims adjuster to obtain
determination letters
Coordinate with the DME and Prescription
departments if there's anything to be dispensed to
the patient
Send referrals for physical therapies, acupuncture,
chiropractic, diagnostic imaging requests, laboratory
request, DME and prescriptions to authorized
vendors
Healthcare Virtual Assistant• Dr Malathy Sundaram LLC
March 2019–August 2019
Send, retrieve, follow up diagnostic and imaging
results
Follow up with insurance regarding reimbursements
Credentialing
Managed social media page
HR Mobility Process owner• IBM BUSINESS SERVICES
September 2007–January 2016
Document management
Process documentation
Ensure compliance to existing standards and other
applicable laws
Identify work process improvement and issue
prevention
Customer Service•PayPal UK
June 2005-August 2007
Interacting with customers to address inquiries,
concerns, and technical issues related to PayPal
services and transactions
Providing accurate information, documenting
interactions, and contributing to process
improvement while meeting performance targets
Customer Care Representative• Blue Shield of California
July 2003–May 2005
Receive, interpret and accurately respond to
provider’s inquiries in a positive, compassionate and
affirming manner
Consistently document and accurately code all
inquiries within designated software to reflect the
purpose of inquiry and all actions taken to address or
resolve their issue
Recruitment staff• ROBINSON'S INC
August 2002–June 2003
Conduct initial interview
Conduct new hire orientation and policy training
Maintain employee records
Education
Far Easter University
Bachelor of Science Major in Psychology-
