Venetian Cabahug

VENETIAN CABAHUG GRAPHIC DESIGNER, ILLUSTRATOR, SMM, & CUSTOMER SUPPORT ABOUT ME EDUCATION Undergraduate, March 2016 Bachelor of Science in Civil Engineering Don Honorio Ventura Technological State University Diploma, March 2012 High School, Drafting Technology Don Honorio Ventura Technological State University CONTACT 510 Prk. 6, Lambac, Guagua, Pampanga, Philippines,-- REFERENCES (AVAILABLE UPON REQUEST) I am a seasoned graphic artist with extensive expertise in both the design and customer relationship sectors. My creative talents shine through in the digital content I craft for various applications, including book illustrations and captivating social media visuals. My career journey has also equipped me with valuable customer service experience, having worked across diverse domains such as fraud prevention, food delivery, and service providers. I am currently seeking part-time opportunities, ideally project-based or offering flexible hours, to continue leveraging my skills and passion in the design and customer service fields. WORK EXPERIENCE GRAPHIC ARTIST & PARTNER RELATIONSHIP MANAGER JAN 2022-PRESENT (FLEXITIME) PLATPAY Create visual materials for the company that can be used as social media contents, printed materials such as flyers, infographics, etc. Create video landing pages for clients and company’s use. Manage weekly email newsletters to be sent to our referral partners. Oversee monthly residual reports for our partners. This includes creating, sending, and assisting with any reportrelated issues. CUSTOMER SERVICE REPRESENTATIVE JAN 2021-JAN 2022 TaskUs, Doordash Provided solutions, recommendations, and assistance with empathy and positive feedback in regards of the customer’s delivery. Placed outbound calls to customers to provide additional help on products and services. CUSTOMER SERVICE REPRESENTATIVE AUG 2020-JAN 2021 Startek, ComCast WEBSITE/PORTFOLIO https://vagusartifex.my.canva.site/ Answered inbound calls to greet and assist customers with various needs and questions regarding number transfer. Placed outbound calls to other service providers to process and complete customer requests. FRAUD ANALYST JUNE 2018-SEPT 2019 Concentrix, CitiBank Resolved customer inquiries, complaints, and issues with their credit card issues and used problem solving techniques to provide solutions. Placed outbound calls to existing members to verify possible fraudulent transactions. WORK EXPERIENCE FREELANCE ARTIST MARCH 2017-MAY 2018 2Personal Create hand-painted bags, shoes, shirts, and other merchandise. Speak with different clients about the designs. SKILLS Adobe Illustrator Canva Customer Service Graphic Design Camtasia Illustrations Content/Email Creation CERTIFICATES ADOBE Illustrator CC - Essentials Training Date of Award: August 29, 2023 Validate at: www.bringyourownlaptop.com/cert/TSu1Nis66F83pezh0Lqhs ADOBE Illustrator CC - Advanced Training Date of Award: September 09, 2023 Validate at: www.bringyourownlaptop.com/cert/rxmx01z1pDwxgycxmPax1 I hereby confirm and verify all the facts mentioned above and I hold the responsibility of their authenticity and correctness. VENETIAN CASTRO CABAHUG Applicant