Venesha Johnson

Venesha Johnson Country: Trinidad and Tobago Availability: Immediate Availability OBJECTIVES Versa le administra ve professional with extensive experience in o ce management and execu ve support, paired with exper se in social media marke ng. Skilled in streamlining opera ons, enhancing produc vity, and cra ing impac ul content that drives engagement. Adept at mul tasking and delivering results in fast-paced environments. Main Objec ve: To seek and maintain a part- me posi on that o ers professional challenges u lizing interpersonal skills, excellent me management, and problem-solving skills. EDUCATION / CERTIFICATIONS • Bachelor of Science: Sociology Major, Psychology Minor University of the West Indies- St. Augus ne Campus, Trinidad (2014 – 2018) • CAPE - Four subjects- Caribbean Studies, Management of Business Unit I, Sociology Unit I, Literature of English Unit II Scarborough Secondary School- Shaw Park, Scarborough, Tobago (2013 - 2014) • CAPE - Four subjects- Caribbean Studies, Management of Business Unit I, Sociology Unit I, Literature of English Unit II Scarborough Secondary School- Shaw Park, Scarborough, Tobago (2012 - 2013) • High School Diploma - Seven subjects- Mathema cs, English A, English B, Principles of Business, History, Food and Nutri on, Human and Social Biology Scarborough Secondary School- Shaw Park, Scarborough, Tobago (2007 - 2012) ffi ff ti tf ti ti ti ft ti ti ti ti ca on ti S.E.A Cer ti ti ti ti fi ti ti ti ti ti • Scarborough Roman Catholic Primary School -) Cer ca ons • Accoun ng and Finance Diploma (2024) •Management for Online Business Diploma (2023) • Social Media Management Diploma (2023) •CSEC Advance Pro ciency Diploma. (2014) •Special award for six form/ h form -): English, English Literature, Human and Social Biology, Communica on Studies. •Prefect -) •Dress, E que e & Civility Cer cate (2010) PROFESSIONAL EXPERIENCE Execu ve Assistant to CEO Lane O ce (via WorkBe erNow) | June 2025 – Present | Contract Type: (Remote) • Manage a high-volume inbox and complex calendar for the CEO, priori zing requests and ensuring mely responses. • Coordinate internal and external mee ngs, including scheduling, con rma ons, agendas, and follow-up ac on items. • Dra , proofread, and send professional correspondence to clients, vendors, and internal stakeholders on the CEO’s behalf. • Track tasks and project details, organizing documenta on, quotes, and updates across digital systems and shared drives. • Support day-to-day opera ons and special projects by an cipa ng needs, solving problems, and maintaining a high standard of organiza on and con den ality. ti ti ti fi fi ti ti ti ti ti ti fi ft ti fi ti ti ti tt fi tt ti ti ti ti ffi ti fi ti ft Front Desk Agent Shepherd’s Inn | March 2025 – Present | Contract Type: (Part- me) • Welcome and assist guests with check-ins, check-outs, and general inquiries in a professional and friendly manner. • Manage reserva ons, room assignments, and booking changes while maintaining accurate guest records. • Handle payments, invoices, and end-of-shi reconcilia ons in line with hotel policies. • Coordinate with housekeeping and maintenance to ensure rooms and common areas meet guest expecta ons. • Resolve guest concerns quickly and calmly, helping to maintain a posi ve guest experience and repeat stays. Social Media Content Creator Johnson 's Consulta on and Adver sement | March 2019 - Current| Contract Type: (Freelancer) • Designed original, high-quality content for clients in the fashion, food, and tness industries, achieving a 25% increase in audience engagement. • Developed and executed targeted social media strategies to boost brand visibility and drive website tra c. • Proofread and edited content to ensure alignment with brand messaging and industry trends. • Managed mul ple projects simultaneously, consistently mee ng deadlines and client expecta ons. Store Manager The Bikini Series TT Online Instagram Bou que | July 2018 - July 2025 | Contract Type : N/A • Increased sales by 30% through innova ve marke ng campaigns and personalized customer service. • Streamlined inventory control and cash management processes, improving accuracy and reducing errors by 15%. • Enhanced brand awareness by designing marke ng materials and iden fying key target audiences. • U lized performance data to forecast inventory needs and adjust opera ons accordingly. fi ti ti ti ti ti ti ti ft ti ti ti ti ti ti ti ffi ti ti Brand Ambassador Blink B-mobile / TSTT |June 2016 - October 2024 | Contract Type: Project-Based •Engaged over 500 consumers through interac ve product demonstra ons and event marke ng ac vi es. • Successfully implemented brand ac va on strategies, increasing customer interest by 20%. • Developed strong brand loyalty by delivering detailed product informa on and addressing consumer inquiries professionally. Social Media Content Creator Na onal Reforesta on and Watershed Rehabilita on Programme| August 2023- April 2024 | Contract Type: Full Time • Created visually engaging mul media content, driving a 15% increase in social media following • Foster community par cipa on by responding to social media interac ons, comments, and inquiries, cul va ng a suppor ve online community for the Na onal Reforesta on and Watershed Programme. • U lize analy cs tools to track and report key performance metrics, providing insights into the success of the program's social media presence. • Develop and disseminate educa onal content on the signi cance of reforesta on, sustainable prac ces, and watershed conserva on through social media channels. Execu ve Support O cer O ce of the Chief Secretary|April 2020 - November 2021| Contract Type: Full Time • Coordinated high-level mee ngs and managed complex schedules, reducing administra ve errors by 20%. • Implemented an organized ling system for emergency food card distribu on, improving retrieval e ciency by 30%. • Assisted over 100 clients in accessing social services, providing guidance with professionalism and empathy. Personal Secretary O ce of the Chief Secretary |August 2019 - April 2020 | Contract Type: Full Time •Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. •Kept recep on area clean and neat to give visitors posi ve rst impression. •Provided clerical support to company employees by copying, faxing and ling documents. •Responded to inquiries from callers seeking informa on. •Managed phone and email correspondence and handled incoming and outgoing mail and faxes. •Schedule travel and mee ng appointments ti ti ti ti ti fi ti ti ti ti fi fi ti ti ti ti ti ti ti ti ti ti ti ti fi ti ti ffi ti ti ti ti ti ffi ti ti ti ti ti ti ffi ffi Secretary Dr. Francis Jacob, Gynecologist |December 2018 - July 2019 | Contract Type: Full Time •Answered mul -line phone system and greeted callers enthusias cally. • Scheduled and managed 200+ pa ent appointments monthly, maintaining a high level of client sa sfac on. • Maintained nancial records and transcribed medical dicta on with 98% accuracy. Secretary Assistant (Data entry clerk) University of the West Indies | August 2015 - November 2015| Contract Type: Part Time •Quickly learned new skills and applied them to daily tasks, improving e ciency and produc vity. • Entered and managed large volumes of data, achieving 100% accuracy. • Assisted faculty and students with administra ve tasks, contribu ng to opera onal e ciency. Sale Representa on |Cashier Nelson’s Book Store |May 2013 - Current ( Seasonal) | Contract Type: Part Time • Supervised new employees, ensuring adherence to company policies and procedures. • Achieved a 10% increase in sales through e ec ve customer engagement and promo onal strategies. • Managed cash registers with a 99% accuracy rate, reconciling daily nancial reports. ti ffi ti ti ti ffi fi ti ti ti ti ff ti ti ti ti ti fi ti ti ff ti Cri cal Thinking – Analyzing situa ons, iden fying challenges, and implemen ng strategic solu ons for improved e ciency and problem-solving. ffi • ffi Customer Rela ons & Communica on – Building strong rela onships, addressing inquiries, and ensuring excellent customer service through clear and e ec ve communica on. ti • ti Social Media Strategy – Developing and implemen ng targeted plans to grow online presence and drive audience interac on. ti • ti Social Media Marke ng – Crea ng, managing, and op mizing social media campaigns to enhance brand visibility and engagement. ti • ti Content Cura on – Researching, selec ng, and sharing relevant and engaging content tailored to audience preferences. ti • fl Mul -Line Phone System Opera on – Handling high-volume calls professionally, managing call rou ng, and ensuring seamless communica on. ffi • ti Data Organiza on & Categoriza on – Structuring and managing data to improve accessibility, accuracy, and work ow e ciency. ti • ti File Systems Management – E ciently organizing, maintaining, and securing digital and physical les for easy retrieval and compliance. ti • ti ti fi ti ti ti ti ti ti ti STRENGTHS & COMPETENCIES • Administra ve Support – Providing high-level assistance through scheduling, correspondence management, and opera onal coordina on. Microso O ce • Google Workspace • Asana • Google Drive • Microso Teams • Zoom / Google Meet • Canva • Calendly • Wave • DocuSign • CapCut ti • ti ti ffi ft ft SOFTWARE & PLATFORMS