Vencent Miranda

Licensed nurse with 11 years of experience in healthcare, telco, and travel accounts within the BPO sector, and 6 years of remote work handling B2B accounts and IT company operations. Proven track record in diverse leadership roles including Training and Quality Manager, Operations Manager, and subject matter expertise as a Travel and Telco Specialist. Skilled in operational management, training development, and quality assurance, with a strong foundation in customer care and cross-industry adaptability. Consistently driving performance, compliance, and customer satisfaction.