Velenkanny Roncon

VR VELENKANNY RONCON-| - | Oakville, ON L6H0P4 Personal Summary Executive Assistant | 5 Years of Experience | C-Level Expertise Dynamic Executive Assistant with five years of experience supporting C-level executives in fast-paced corporate environments. Proficient in complex calendar management, extensive travel coordination, and handling confidential information discreetly. Skilled in optimizing office operations to enhance efficiency and productivity. Exceptional communication and interpersonal skills, with a keen attention to detail. Experienced with various office software and technology to ensure seamless workflows. Eager to leverage my organizational skills in a challenging Executive Assistant role, contributing to the efficiency and success of the executive team. Skills Personal skills: Punctual. Discipline. Hard working. Organizational. Problem solving. Physical stamina. Computer proficiency Confidentiality. Leadership. Office Management. Communication. Resourcefulness. Multitasking. Collaboration. Professional Skills: Excellent attention to detail. Administrative Support. Administrative Assistance. Customer Service. Database Management. Editing and Proofreading. Ability to multitask effectively. Comfortable working independently with minimal supervision. Executive Support. Process Improvement Board of Directors Meetings. Calendar Management. Scheduling. Global Travel Coordination. Experience Guild Capital, Venture Capital Firm | Pune, India Executive Assistant 10/2019 - 07/2024 Represented the Chairman in internal and external correspondence. Worked extensive hours to assist across various time zones. Managed the Chairman's complex travel arrangements, including pre- and post-trip planning. Conducted research, data collection, and maintained logs, generating detailed daily and weekly reports. Kept the Chairman informed of upcoming commitments through regular follow-ups. Coordinated meeting logistics for senior management and updated calendars. Maintained a master calendar to schedule meetings across time zones. Arranged travel and hotel reservations for meetings and events. Handled executive assistant tasks diligently. Addressed high-priority issues with professional discretion. Managed multiple projects for the Chairman across various business and personal interests. Collaborated with the Chairman and Senior Leadership Team to arrange meetings and prepare briefing materials. Managed office infrastructure and IT for seamless communication. Supported the Chairman in achieving the organization's strategic objectives. Facilitated communication with culturally diverse peers and executives. Jones Lang LaSalle, UBS Business, Solutions India Pvt Ltd | Pune, India Senior Facility Executive 10/2015 - 09/2019 Initiated background checks for staff to facilitate office access. Managed weekly meeting minutes and monthly reports. Organized files, records, and confidential documents. Planned and executed corporate events and meetings. Trained and supervised personnel. Prioritized tasks to meet deadlines. Interacted with service and supply vendors. Checked building areas for cleanliness and functionality. Maintained facility grounds, equipment, and safety compliance. Regularly inspected common areas and conference rooms for order. Managed administrative tasks related to procurement, safety, and employee induction. Monitored stock levels of office and pantry supplies for timely replenishment. Anticipated customer and employee needs, assigning tasks proactively. Coordinated with department heads across corporate and branch offices. Established departmental goals and deadlines. Collaborated with leadership on strategic planning and client interaction. Served as an information hub for administration-related inquiries and activities. Managed back-office and front-office operations, assisting guests and handling correspondence. Oxford Golf Resorts | Pune, India Front Office Executive 03/2014 - 10/2015 Built and maintained profitable relationships with key customers. Oversaw customer relationships managed by the team. Resolved complaints quickly and efficiently. Kept customers informed about new products to boost sales. Collaborated with managers for strategic planning. Expanded the customer base through upselling and cross-selling. Addressed the individual needs of key customers. Conducted business reviews using CRM programs. Analyzed competition and strategized accordingly. Managed complaints to ensure complete satisfaction. Welcomed guests and enhanced overall customer service. Assigned tasks for front desk management and cleanliness. Ensured prompt attention to customer queries and complaints. Reported critical issues to the Centre Head. Assigned responsibilities for inbound and outbound calls. Prepared daily activity reports as needed. Responded to guest and client queries and requests. Managed guest relations activities and directed calls appropriately. Jet Airways Pvt Ltd | Chennai, India Flight Attendant 08/2007 - 02/2014 Greeted passengers during boarding and deplaning. Directed passengers to seats, providing special attention to those in need. Served meals and refreshments. Supplied newspapers, magazines, and in-flight entertainment. Sold duty-free goods and worked toward sales targets. Addressed passenger questions about flights, weather, and schedules. Checked emergency equipment and information availability. Demonstrated safety procedures and emergency equipment. Administered first aid and managed emergencies. Verified the functionality of first aid kits and emergency gear. Assisted passengers in emergency procedures, including evacuations. Announced and demonstrated safety protocols for oxygen masks and seat belts. Ensured passenger compliance with regulations before takeoff and landing. Prepared passengers and aircraft for landing. Attended pre-flight briefings on weather, routes, and services. Ensured availability of food, beverages, and emergency supplies. Announced flight delays and descent preparations. Reassured passengers during turbulence. Verified passenger tickets and assisted with boarding and disembarking. Operated audio and video systems. Took inventory of headsets, beverages, and cash collected. Prepared reports on flight details, passenger numbers, and cabin conditions. Attended training in customer service, conflict resolution, and safety procedures. Education Yashwantrao Chavan Maharashtra Open University | Nashik Bachelor of Education in Education 05/2022 Welingkar Institute of Management Development And | Mumbai, India Post Graduate Diploma in Hospitality Management 09/2019 University of Mumbai | Mumbai, India Bachelor of Arts in Fine Arts 02/2016 Certifications Defensive Training (BIS Safety Software) First Aid & CPR (Canadian Red Cross) Introduction to Early Childhood (State University of New York through Coursera) Generative AI in Education (University of Glasgow through Coursera) Links https://www.linkedin.com/in/velenkanny-roncon-b