Veera Tiilikainen

Veera Tiilikainen- - Brunnenallee 7, 14478 Potsdam, Germany Finnish 16/06/1996 Female Professional Experience 01/2024 - 08/2024 US, Remote Full Cycle Recruiter, Volga Partners US 03/2023 – 12/2023 Berlin, Germany Customer Support Agent for Microsoft, Majorel 01/2022 – 01/2023 Berlin, Germany 01/2021 – 09/2021 Berlin, Germany Sourcing and finding potential candidates in English and Finnish Job analysis and description creation Editing and posting work advertisements across multiple platforms and social media Interviewing and screening to assess candidates’ qualifications and skills Offer negotiation and onboarding management Provided technical assistance and troubleshooting to customers via phone, email and chat. Effectively resolved inquiries regarding to Microsoft products and services. Provided technical information and problem-solving to customers with varying technical backgrounds. Honed my problem solving and customer service abilities , contributing to a positive customer experience. Technical Support Specialist for Sony Electronics Sykes Worked with customers to understand needs and provide excellent service. • Used critical thinking to break down problems, evaluate solutions and make decisions. • Actively listened to customers' requests, confirming full understanding before addressing concerns. Conducted research, gathered information from multiple sources and presented results. Provided Tier 1 IT support to non-technical internal users through desk side support services. Assisted customers in identifying issues and explained solutions to restore service and functionality. Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across different time zones. Customer Service Representative, Team Lead Berlin Brands Group Trained new personnel regarding company operations, policies and services. Increased efficiency and performance by monitoring team member productivity and providing feedback. • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. • Cross-trained and provided backup support for organizational leadership. 01/2020 – 11/2020 Remote, US, UK Online Hair Colorist, Customer Service eSalon 09/2019 – 01/2020 Berlin, Germany Hotel Receptionist AC Hotels Customer Service, custom hair color creating, marketing, calls with clients from USA, EU and UK • Collaborated with team members to achieve target results. • Learned new skills and applied to daily tasks to improve efficiency and productivity. Resolved problems, improved operations and provided exceptional service. • Offered friendly and efficient service to customers, handled challenging situations with ease. • Took care of customer orders in the system • Handled payment issues and customer data Took care of customers and their bookings • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences Handled payments and customer data with care Followed up with customers about resolved issues to maintain high standards of customer service Delivered prompt service to prioritize customer needs 05/2015 – 01/2020 Graphic Designer Freelancer Designed graphics for websites, logos and promotions for marketing purposes. Promoted company's events by designing marketing materials such as posters, digital invites and brochures. Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images. Created design work for print and digital sales and marketing campaigns. 01/2019 – 09/2019 Finland Graphic Designer The National Organization for Children •Designed graphics for websites, logos and promotions for marketing purposes. •Designed advertisement visuals for children's events advertisements •Created eye-catching photos and visuals for the advertisements •Used instructions from the client to create wanted marketing materials •Handled meetings and clients contacts with ease 09/2018 – 12/2018 Helsinki, Finland Hotel Receptionist Scandic Hotels •Learned new skills and applied to daily tasks to improve efficiency and productivity. •Identified issues, analyzed information and provided solutions to problems. •Worked with customers to understand needs and provide excellent service. •Proved successful working within tight deadlines and fast-paced atmosphere. 06/2018 – 09/2018 Helsinki, Finland Hotels & Catering Enjoy Oy •Hotel and catering, bars and kitchen, customer service •Carried out day-to-day duties accurately and efficiently. •Identified issues, analyzed information and provided solutions to problems. • Worked with customers to understand needs and provide excellent service. Proved successful working within tight deadlines and fast-paced atmosphere. •Demonstrated respect, friendliness and willingness to help wherever needed. 05/2018 – 08/2018 Helsinki, Finland Store Employee Extraajat •Cash register and storage management •Customer assistance •Listened to customer needs and desires to identify and recommend optimal products. •Answered customer questions about products and services, helped locate merchandise and promoted key items. •Stocked merchandise, clearly labeling items and arranging according to size or color. •Built customer loyalty and retention by delivering excellent shopping experiences. •Managed efficient cash register operations. 06/2012 – 06/2013 Pori, Finland Schematic Design Trainee Huntsman Pigments, Sachtleben •Carried out day-to-day duties accurately and efficiently. •Resolved problems, improved operations and provided exceptional service. •Worked well independently and on a team to solve problems. •Served as a friendly, hardworking, and punctual employee. •Organized and prioritized work to complete assignments in a timely, efficient manner. Education 05/2001 – 05/2007 Finnish Primary School Degree Länsi-Pori School 05/2009 – 05/2012 Finnish Secondary School Degree Länsi-Pori School Upper Secondary School (Abitur) Tampere Lukio Bachelor of Arts: Graphic Design University of Pohjanmaa, Finland Hairstyling and Barbering Degree 09/2012 – 05/2015 09/2015 – 05/2018 01/2016 – 09/2018 09/2019 – 05/2021 09/2021 – 05/2022 Carl Wilhelm Academy Media and Communication Studies Tampere Institution Academic Course: Digital Art & Media ESDIP Skills Fluent English Native Finnish Basic Swedish Basic German Customer Service Expert Tech-savvy Excellent IT-skills Microsoft Office Adobe Creative Suite Independent Team player Friendly manners