Veejay Espinoza

VEEJAY ESPINOZA Age: Sex: 31 years old Male Address: Apt 9A Purok 4 Maligcong Village Roa Pinsao Pilot Project Baguio City Benguet Philippines 2600 Contact: Email: -- EDUCATION- Saint Louis University College of Nursing - University of the Cordilleras March 2009 (Graduate: Bachelor of Science in Nursing) WORK EXPERIENCE- IHG (Intercontinental Hotels Group) As a Reservation Sales Specialist: You make sure all information is correctly and timely entered into the system, particularly with regard to blocking rooms, VIP's, special requests and such. You ensure all related necessary information is properly recorded and answered. You receive, process, cancel, amend and confirm guests room reservations. Caters to North American guests and mainly with United Kingdom guests for the past years. With great salesmanship and performance was assigned as a Training Assist and became a Seasonal Team Manager henceforth. - Convergys Baguio (Citibank Account) Sales Representative Performs daily task as to answer general inquiries and provide excellent customer service. Demonstrated necessity for some banking services and products as part of our sales. Gathered experience to enhance sales skills and be a brand ambassador of Citibank. Had on the job training to be a quality analyst and supervisory posts. - Convergys Baguio (DirecTV & eBay Account) Customer Service/Technical Support Associate Caters customers mainly from North America and provides general TV/cable services. Broadened knowledge on TV services and online shopping from these two account. As a part of this account I became one of the support team/subject matter expert for awhile. Also being part of the company I was involved in extracurricular activities and been part of their engagement team. - Allied Web Designs Sales Representative All throughout as the first company I've gone through, this is where I learned and gathered almost all my basic know hows to BPO industry. Performed tasks as to answering basic concerns and technical questions about their website. Sales plays an integral part of the company and by then I was a appointed as an assistant supervisor. skills and experience Languages English (fluent), Filipino (fluent) Achievements 2011 Registered Nurse, Assistant Supervisor from Allied Web Designs, engagement team officer in Convergys, part of a Support Team to handle new teams in eBay, Miscellaneous trained for supervisory and quality analyst post in Citibank, knows how to meet quota in terms of sales, team player, a good public relations and speaker. CHARACTER References Ivan Clark Lagman NF Dedicated Agent Help Grid- Anna Gliceria Castro Team Manager IHG- Julie Ann Montoya Peer Coach IHG NA Brands- Mae Christine Kigangan Billing Supervisor Allied Web Designs/Technodreams- Jeffrey De Belen Human Resources Officer/Team Lead Convergys Baguio-/- Irma Rose Dela Cuesta TSP/Team Lead Convergys Baguio-