VEE DELDO
EXECUTIVE ASSISTANT/GENERAL VIRTUAL
ASSISTANT
CONTACT
PROFILE
--Diores Compound, Fuentes Road, Pajac,
Lapu - Lapu City, Cebu 6015
EDUCATION
Dedicated professional with a commitment to delivering exceptional and precise
service to clients. Eager to leverage my knowledge and experience to contribute to
the company's success and growth.
WORK EXPERIENCE
College Level
2015 -2016
University of San Carlos
BS in Psychology (undergraduate)
SKILLS
Email and chat communication
Online research
Leads sourcing
Skip tracing
Seller lead management
Property market analysis
Social media administration
Basic property management
administration
Email marketing
Task management
Client consultation
Data analysis
Document management
Workload management
LANGUAGES
English
Acorn Funding Group
Research / Database Manager
June 2024 - October 2024
Database Management and Lead Information Gathering
Assist in managing and organizing the database.
Gather and verify lead information.
Data Scraping and Research
Scrape data and conduct research for properties with judgments, liens, and
claims.
Data Input
Input all verified information into the spreadsheet.
Ensure all gathered data is accurately entered into the spreadsheet before
transferring it to the CRM.
Multifamily OS
Executive Assistant
January 2022 - April 2024
Spearheaded lead generation efforts and sourced opportunities within the real
estate market
Ensured CRM efficiency by uploading lists and creating contacts for seamless
communication
Conducted thorough investigations to gather essential data on properties,
brokers, and investors
Oversaw communication channels, facilitating effective correspondence
between stakeholders
Orchestrated targeted direct mail campaigns to reach potential clients and
investors
Provided personalized consultations via Zoom to address client needs and
inquiries
Conducted virtual property tours and provided detailed information to clients
using Loom
Cash Value Offer
General Virtual Assistant
December 2021 - January 2022
Organized communication via emails, SMS and phone calls
Created and reviewed lead spreadsheets and keep online records
Gauged the motivation of the prospects and pushing them to the CRM
Manage lead follow up to nurture leads
Created campaigns and automations on thanks.io
Designed postcards for thanks.io marketing campaigns
TOOLS
MS Word / Google Docs
MS Excel / Google Sheets
MS PowerPoint / Google Slides
Google Drive
Canva
Facebook
Instagram
Twitter
LinkedIn
Podio CRM
Telegram
Skype
Shopify
Agile CRM
Microsoft Teams
Slack
Discord
Microsoft 365
Windows 10
Gmail
Outlook
PhoneBurner
Thanks.io
Cisco Anyconnect
Secure Remote Worker
Voxer
MFOS CRM
Twillio
CyberbackgroundChecks
Apollo.io
FastPeopleSearch
Constant Contact
Acuity
LoopNet
Costar
Thatsthem
Smart Background Checks
Crexi
Marcus&Millichap
Search People Free
Propstream
Homes.com
Fast Background Check
Apartments.com
TruthFinder
Zoom
Ring Central
Mailchimp
Follow Up Boss
Loom
Airtable
Egnyte
iPloy Incorporated
Medicare | Customer Support Representative
February 2021 - August 2021
Assisted patients with placing orders
Processed orders, credits and returns
Communicated with patients through voice and email
Corresponded with patients to resolve order issues and concerns
24-7 Intouch Incorporated
Shopify | Customer Success Advisor
September 2020 - February 2021
Worked to resolve complaints, problems or responded to questions while
demonstrating professionalism and courtesy with merchants
Assisted merchants in identifying issues and explained solutions to restore
service and functionality of their online store
ResultsCX
Sprint | Customer Care Representative
November 2017 - November 2018
Assisted customers with picking the best phones for their needs
Promoted available products and services to customers during service, account
management and order calls
Assisted customers by listening closely, finding solutions to problems and
making recommendations based on extensive product knowledge.
Alorica Philippines
AT&T Directv | Technical Support Representative
January 2016 - January 2017
Assisted customers with troubleshooting and resolving issues with their
televisions over the phone, ensuring minimal downtime and maximum customer
satisfaction.
Provided clear, step-by-step instructions for setting up and configuring cable
services, including connecting devices, programming remote controls, and
navigating user interfaces.
Diagnosed and resolved technical issues related to signal reception, hardware
malfunctions, and software updates.
Guided customers through account setup and management, including
subscription changes and billing inquiries.
Utilized advanced diagnostic tools and resources to identify and solve complex
technical problems.
