Vasu Rana

An Assertive Associate offer over 2 years of experience as a Service Operation Associate, Marketing Specialist, and Customer Success. Accomplished at leveraging past lessons to inform future decision-making through utilize Operational analysis, Processes Improvement, Quality checking Managerial & Analytical skills. Work History 2021-11 Current Service Operation Associate Phone- Gartner, Gurgaon • Automating the Process of raising and assigning the request through formulated excel sheet. • Developed the Tracking Mechanism to Identified the “GAP” of deliverable for EBS & GRP Team • Auto-schedule the power BI Refresh of Multiple dashboard which leads to time saving of 0.3 FTE • Enabling Roadmap Transition for Strategic Planning and making it available on the Global Platform. • Managed client-facing Engagement plan and Library content by updating the latest research • Contributed to EXP, EITL and EBS value plans migration of 5000+ premium clients on the tool • Develop an understanding of MCP and CIs which was critical to delivering with 100% efficiency • Raising and assigning requests and Refreshing Team's Dashboard • Deliver the SKO Deck to CSM before the Kick-off Call resulting in a E-mail- • Vasu Rana Service Operation Associate Contact Address Gurgaon, India 122018 LinkedIn https://www.linkedin.com/in/vasu rana240/ 30- to 60-minute time savings for CSM. - Gartner Marketing Specialist - Operation Analyst - Intern - Sales & Marketing Coordinator - Intern Skills Problem-Solving Data Analysis Process improvements Work ethic Leadership Languages English Hindi Designing Best practice documents thorough understanding of the Process. Gartner, Gurgaon • Identify 12000 No of Leads to be processed from 6 Product lines for the reacquisition Program • Processed 3000+ Leads & Extracting the Potential Customer for GBS team • Updating Tracker Department-wise, leads Above director and Below director level • Able to deliver 6 product lines within 3 Months & uploaded them on Eloqua Fortis Healthcare Operational, Gurgaon • Segregated Medicine based on Department items, Disposable Items and expensive item • Tracking medicine which is to be charged as Departmental Expense or patient Expense • Analyzing all Departmental consumption Medicine preventing revenue leakage and pilferage • Developing a Hospital Medicine tracking system for accurately quantifying consumer Bill • Healthcare Information system of each Fortis Unit improves 12% of its revenue annually. Bajaj Capital, Delhi • Gained knowledge of mutual funds with corporate interaction and learned to work in Team • Worked in the Marketing and sales department as a financial consultant for selling mutual funds (systematic investment plan) • More than 15 portfolios were sold with a Team of 7 members and exceeded in giving the task . Software Education Power BI- SQL Google Analytics Microsoft Excel - MBA: Business Administration University of Petroleum and Energy - Dehradun 8.18 CGPA B.com (Hon's): Bachelor of Commerce Amity University - Gurgaon 7.99 CGPA - XII - X Delhi Public School - Panipat St. Francis School - Shamli Accomplishments • • • • • Introduction to Data Analytic for Business from the University of Colorado in May 2020 Google Analytics for Beginners from Google Analytics Academy in April 2020 Statistics for Data Science and Business Analytics from Udemy in September 2019 Tableau A-Z: Hands of Tableau for Data Science course from Udemy in August 2019 R-Programming: Data Science With Real Exercises course from Udemy in March 2019 Additional Information • Attended Military Camp Training for a 7-day program via Amity University, Gurugram. 2017