Vasiliy Shchedrin

Vasiliy Shchedrin Technical support engineer +1 - - EDUCATION Bachelor of Science in Business Information Systems University of Westminster 10/2011 – 05/2015 London, UK TECHNOLOGIES & APPLICATIONS Software development C# VB.Net HTML CSS Software design patterns EXPERIENCE Customer Experience Specialist JSON ASP.Net UML XML SHRM 08/2019 – 10/2019 Alexandria, VA, USA (Remote) SQL Human Resources. Activities and achievements:  Supporting customers over the phone and email  Managing the CRM, accounts and permissions in the database.  Communicating between the departments and getting the customers issues solved. L1 Customer Support Engineer Trilogy 12/2018 – 02/2019 Austin, TX, USA (Remote) MS SQL Server PostgreSQL MS Access CouchDB MongoDB IDEs, engines, Operating Systems and applications MS Visual Studio Mono develop Software development company. Activities and achievements:  Graduated from Boot Camp training among the top students  Worked on support for various products MS Office Travelling Activities and achievements:  Back-end web development (ASP.NET, SQL Server)  Created and managed relational and non-relational databases (PostgreSQL, SQL Server, Couch DB, Mongo DB)  Built local area networks infrastructure  Indie games development activities (Unity 3D, C#)  Desktop applications development (Windows, C#) Unity 3D MS SSAS MS Visio Adobe Photoshop Android Freelance IT specialist 07/2018 – 11/2018 Database management Mac OS iOS Google cloud services LANGUAGES English Proficient Russian Native speaker Technical support engineer Prombuilding LLC 05/2016 – 07/2018 SKILLS Tashkent, Uzbekistan Company’s main business activities are installation and maintenance of electrical network monitoring and control systems (ENMC) and CCTV video surveillance systems for enterprises. Activities and achievements:  Communicating with customers by phone, decreased average number of engineer calls per client by 40%  Interacted with suppliers and technicians  Worked with hardware and software manufacturers on special requests and issues  Cross-promoted two main company’s services to its clients, by which increased a number of customers, purchased both types of services by about 20% Unity 3D developer Ability to explain Communication Time management PASSIONS SAB Games 06/2015 – 05/2016 Problem solving Tashkent, Uzbekistan Music Mobile games developer Activities and achievements:  Developed a number of cross platform mobile games  Managed a team of 2 designers and 2 developers Guitar playing IT strategy consultant Intellectual games (Uzbekistan “What? Where? When?” Champion) Prombuilding LLC 05/2015 Tashkent, Uzbekistan Company’s main business activities are installation and maintenance of electrical network monitoring and control systems (ENMC) and CCTV video surveillance systems for enterprises. Activities and achievements:  Improved an existing document management system  Integrated a new CRM system into existing IT infrastructure, trained staff members  Developed an online marketing strategy for the company English – Russian translator wikiHow, Inc 06/2014 – 09/2014 Palo Alto, CA Owner of a wiki-style website with an extensive database of how-to guides Activities and achievements:  Translated 150+ articles to Russian  Proofread and corrected articles written by other authors