Varshi Velpula
Contact no. Mobile - - Email:-
Human Resources & Management Professional
OBJECTIVE:
Seeking a growth-oriented association with a dynamic and leading organization that would provide a
challenging environment in order to utilize my skills and technical expertise to the fullest. A certified Human
Resource Professional with Statutory Laws & Compliance / Compensation & Benefits / Recruitment &
Selection – India & UAE. Additionally, professional expertise into Customer Service, Team Management and
Financial Operations. I put up over 15 years of experience with leading Companies in the U.K, India & UAE
PROFILE SUMMARY:
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A seasoned & certified HR professional with excellent interpersonal & communication skills
An expert in developing and implementing HR policies and procedures.
A strategic thinker with expertise into Recruitment & Selection process where successfully screened and
recruited 60 candidates in a span of 18 working days.
Successfully handled Canada Migration for office set up that includes Vendor management for office
space, payroll management and also visa regulator’s so as to deploy employees from India to Canada
whenever required.
Data analysis & report management
Implemented and executed Canadian employee handbook, policies and procedures, offer letters.
Successful in undertaking cost saving projects in the respective business units both in Dubai and Abu
Dhabi potentially saving more than Dhs.150,000 within my tenure of 6 months.
Successfully executed a savings initiative in recruitment budget and Medical Insurance and saved
1,000,000 INR in 6 months.
Successful in undertaking various projects like creating of Job Descriptions at all levels, analyzing,
developing and executing HRIS system for payroll management
Successful in implementing a project on “Chain of Elements to Success” that provides Employee
counselling and development programs that increases the retention levels.
Was successful in collaborating with the HR group team and created company Policies and Procedures in
line with the Country Employment Labor Laws.
Successful in managing employee grievances, employee engagement, leave management, performance
management, recruitment & selection at various levels.
Well-seasoned professional in handling customer escalations smoothly by providing best possible
solutions. Rich experience in customer feedback accumulation
Proficient to work on an individual basis while also being a good team player with an analytical bent of
mind
Excellent communication, soft skills – as job profile demanded communicating & interacting with
clients & customers from other countries
Excellent ability to adapt to changes and challenging situations
Focused, self motivated and team oriented, willing to go the extra mile to improve performance and
maintain professionalism at all times
Certified from Eminent group in Labor Laws in the year 2015
Certified from HR India Solutions in Statutory Laws & Compliance
Certified from HR India Solutions in Compensation & Benefits
Certified from HR India Solutions in Recruitment & Selection
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Canada Office & people migration project, payroll management & Immigration for GeekTek
Cost reduction projects – India & UAE saving nearly 1,000,000 INR and 150,000 Dhs respectively.
Recruitment Project on Mapping & Hiring 60 hires in 18 days
Creating Job Description for various roles in the organization – India & UAE
Project on creating various policies and procedures for the organization – India / UAE
Project on Performance management software implementation – Small Improvements
Let’s Delight – Customer Satisfaction Project (HSBC)
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Career Achievements
INTERNAL
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VOC – Customer Satisfaction Project (HSBC)
Call Model Change implementation – Conversation Cycle
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Certified into Statutory Laws & Compliance / Compensation & Benefits / Recruitment & Selection
from HR India Solutions
Certified in labor laws by EMINENT GROUP
Yellow belt Six Sigma trained from HSBC
MBTB trained through HSBC on behavioural aspects.
Section Management training in London in Feb.2005
MARY GOBER training program for enhanced Customer Experience and positive mental attitude in
London from Marks and Spencer’s.
Certifications &Trainings
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Technical Expertise
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Microsoft office applications (Word, Excel & Power point), Adobe, Coral draw & paint,
Internet applications
HSBC applications – Browser Main Menu, E-champs, WHIRL, CHAPS, Western Union.
HR systems – People soft, Civil soft, HRIS, Small improvements
Trained in SAP SD & HR modules in 2007
ICOS – E-commerce ordering system Marks & Spencers London
Opera 2.0 hospitality system from London
CAREER OVERVIEW
Western Banyan Tech Pvt Ltd - India, Human Resources Personnel:
March’2020 till June’2020
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Developing and implementing human resources Policies & Procedures.
Supporting strategic objectives for the organization
Successful in negotiating employment contracts by analysing the organizational budget.
Ensuring compliance with laws and regulations.
Successful in screening and recruiting 60 new candidates for the collections & risk analysis process in
a span of 18 days.
Successful in amending, implementing & executing Leave management process & policy
Successful in implementing & executing attendance policy & procedure
Analysing, implanting the HR Metrics in the team.
GeekTek Modern IT Security – India, HR Manager:
August’2019 till Feb’2020:
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INTERNAL
Support the executive team with all human resource related issues handling a team of 5.
Data analysis & report management
Successful in executing Onboarding & offboarding of employees.
Maintain the employee database & payroll for the US, India & Canada offices through Bamboo HR,
Quick Books & also by utilizing advanced Excel & Google suites.
Successful in handling over all HR Ops functions like Leave Management, Grievance management,
Performance management, Employee engagement etc.
Compensation & Benefits management through budget discussions with the CEO & other directors.
Successful implementation of Small Improvements platform for Performance Management
Developing, revising, and recommending personnel policies and procedures
Maintaining and revising the company’s employee handbook for the US, India & Canada offices.
Overseeing recruitment efforts for all required positions in the company, including writing and
placing job ads
Employee relations management like Orientation & Counselling.
Creating and maintaining company’s directory & Org Chart using Lucid Charts
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Always ensuring to keep a track on Central and State employment laws by coordinating with Labour
Department.
Successful in handling Canada Migration for office set up that includes Vendor management for
office space, payroll management and also visa regulator’s so as to deploy employees from India to
Canada whenever required.
Implemented and executed Canadian employee handbook, policies and procedures, offer letters
Al Otaiba Group, Sr. HR Business Partner, UAE –
June’2018 – December’2018
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To ensure that the team of 5 promote and maintain a high standard of professional HR practices
within the business units.
Make sure the smooth functioning of HR policies & procedures
Consults with line management, providing guidance in all aspects of HR Functions & Operations.
Be the strategic planner for HR department and control the allocated budget for HR Dept
Successful in managing employee grievances, employee engagement, leave management,
performance management, recruitment & selection at various levels.
Successful in undertaking various projects like creating of Job Descriptions at all levels, analysing,
developing and executing HRIS system for payroll management
Successful in undertaking cost saving projects in the respective business units both in Dubai and Abu
Dhabi potentially saving more than Dhs.150,000 within my tenure of 6 months.
Successful in implementing a project on “Chain of Elements to Success” that provides Employee
counselling and development programs that increases the retention levels.
Chain of Elements to Success includes – Listen / Understand / Accept / be proactive / Share / Plan
/ Organize
Was successful in collaborating with the HR group team and created company Policies and
Procedures in line with the Country Employment Labour Laws.
Was responsible for the learning & development programmes for all employees at all levels and make
sure the effective delivery of training programmes by the L & D specialist to achieve the training
KPI’s.
Arenco Group, HR Executive, UAE –
July’2015 – May’2018
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INTERNAL
Successful in managing the over HR functions for two business units in UAE handling an employee
strength of 600.
Employee data & document management and report analysis – Monthly basis
Corporate presentation on monthly basis on various HR operations & functions
Employee counselling and career development discussion to increases retention rate
Onboarding & Offboarding responsibilities for two business units
Employee visa management.
Leave management, grievance management, performance management, payroll management
Planning and organizing of various employee engagement activities like Dhow Cruise etc.
Employee passport management
Employee orientation on company policies & employment labour laws.
Responsible for managing the Talent Acquisition agenda for the business units
Developing and Implementing Manpower Plans and Recruitment Strategies by coordinating with line
management
Ensuring Recruitment Best Practices are implemented and sustained, driving the Quality of Hire
Parameters & metrics
Mapping Competencies, Develop Competency Frameworks, Design and Implement appropriate
Assessment Tools
Always been an active part in Recruitment budget discussions within the business units
Was successful in planning and organizing various walk-in drives for all positions required.
Identifying potential attrition and plan the future replacements in advance.
Identifying training needs and facilitated delivery of training programs to the concerned personnel
Executed various career development plans to retain best talent in the organization.
Implementation and execution of cross functional training from various departments in order to
reduce cost
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Ensuring to be up to date with regards to various rules & regulations that impacts business in
multiple ways confined to Labour & employment Laws
Policy & Procedure updates on regular basis as there is always a change identified in the legal front.
Responsible to handle employee complaints, investigation & resolution.
Responsible for the Medical Insurance for Marlin Furniture, Arenco Architecture, Dollar Rent A Car
& Thrifty Car Rental totalling more than 600 employees
Identifying the cost saving areas and ensuring execution of the ideas from various departments
HSBC, Assistant Manager Ops, India –
March’2007 – Feb’2015
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As an Assistant Manager Operations, I was responsible for a team of 25-40.
Performance Management Cycle
Delegation & Time management
Monthly one to one’s and half-yearly and yearly appraisals
Planning Coaching & Feedback session for the team – Performance improvement
Capacity Planning – Leave management
Logistics management – Transport scheduling for the department
Effective Policy & Procedure updates to the team
Audit & Compliance – Departmental activity (Employee files update, onboarding & offboarding,
training & CDP’s)
Training & Development of new hires on products & services
Possess good understanding on C-SAT & Dis-SAT
Driving quality performance to achieve the monthly quality targets for the team
Supervisory call handling at various levels in the department – Inbound & Outbound
Knowledge on overseas payment methods & structure
Worked on platforms like People Soft (HR), CHAPS, Browser Main Menu, e-Champs, WHIRL (Green
Screen)
Knowledgeable on General Banking Services like General Inquiries, Insurance, Bill Payments,
International Transfers, Western Union Transfers, Disputes, Chargebacks, Collections etc.
Possess great negotiation skills driving sales through service.
Next Gen activities spark within HSBC
An active member in HSBC sports committee
Marks & Spencer, Section Manager, London –
Sept’2005 – Dec’2006
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Proactively handled the Operation of tills and was responsible for cash management in the store
Entrusted with the responsibility of managing customer service – refunds / exchanges desk
Instrumental part played in terms of optimum utilization of available resources, sale planning’s
Managing Team briefings, team schedules for breaks & rosters
ICOS – Information & Customer Ordering Services
The Hyde Park Paddington Hotel, London, Night Auditor –
September 2004 – May 2005
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Worked on Opera 2.0 Operating System and responsible for training new staff on the same.
Handled walk-in reservations, check-in, checkouts, wake up calls & any other special guest request.
Responsible for the Night auditing – End of Day to Start of Day for three hotel franchise
Ensured optimum customer satisfaction, dealt in a professional manner with any complaints received
– ensured action was taken to rectify reason of complaint
Supervised front office, front desk & lounge area also restaurant and housekeeping.
Managed accounts – balance sheets, rate checks, banking etc
EDUCATIONAL DETAILS
Masters in Business Administration (P.G), 2004 - 2006 (Atlantic International University)
Bachelor’s Degree (B.Sc Microbiology, Bio-Chemistry and Chemistry- (Andhra University
INTERNAL
