Vardhanapu Prasanth Kumar

Prasanth Kumar Vardhanapu Mobile:- Email:-Professional Summary: Experienced Human Operations Specialist with a background in Transportation, specializing in Relay Operations. Proven expertise as a Subject Matter Expert, adept at optimizing processes and ensuring seamless coordination. Recognized for excellence in managing human resources and contributing to the efficiency of transportation relay operations. Brings a unique blend of skills, including process optimization and human resource management, to enhance operational effectiveness. Education/ Academics  Bachelor of Technology in Electronics and Communications at PRIST University, Chennai, Tamil Nadu  Intermediate at Sri Chaitanya Junior College (M.P.C group)  High Schooling at Oxford Public school (SSC) Skills:  Subject Matter Expertise  Communication and Collaboration  Regulatory Compliance and Risk Management  Self-Motivated  Team Collaboration and Patience  Exemplifying Learning Excellence Professional Work Experience: Infosys BPM LTD 16/12/2021- 20/10/2023 Process Specialist/Human Capital Management (HR Operations)  Managed Human Capital Management processes, overseeing employee terminations and leaver actions within the organization.  Specialized in Employee Relations, ensuring smooth handling of various HR-related scenarios and fostering positive workplace dynamics.  Contributed to the Learning and Development Management team, utilizing the CSOD (Cornerstone on Demand) tool to efficiently schedule training events for employees.  Played a pivotal role in aligning organizational goals with employee development initiatives, fostering a culture of continuous learning.  Demonstrated proficiency in navigating complex HR processes, enhancing efficiency and compliance within the Learning and Development framework. Amazon development center 22/2/2021- 20/7/2021 Transportation specialist (Relay Operations)  Develop efficient transportation routes to optimize delivery times and reduce costs.  Coordinate and manage the logistics of transportation operations, ensuring timely and cost-effective delivery of goods.  Oversee the smooth execution of warehouse-to-warehouse transfers, ensuring seamless transportation. Coordinate with Amazon truck drivers to guarantee timely delivery of goods to the designated warehouse. Concentrix Daksh India Pvt Ltd 14/11/2016- 4/2/2019 Subject matter expert  Developed process automation flow charts and implemented client-approved "saved replies" to address various scenarios, incorporating empathetic statements and resolutions.  Designed Google Forms to streamline and enhance processes, contributing to overall process improvements.    Actively participated in client interactions, with a primary focus on addressing concerns highlighted in "No Satisfaction" surveys. Played a key role in enhancing client satisfaction by implementing effective communication strategies and problem resolution tactics. Demonstrated a proactive approach to process optimization, leveraging technical and interpersonal skills to contribute to the improvement of client-related procedures. Accomplishments:  Managed and served as the Subject Matter Expert (SME) for nesting batches, overseeing their transition and ensuring seamless handling.  Designed process automation flow charts and successfully implemented "Saved Replies" approved by clients, incorporating empathetic statements and resolutions for diverse scenarios.  Created Google Forms to enhance process efficiency and actively utilized "Saved Replies" during customer responses, contributing to effective communication.  Earned the Best SME award for outstanding contributions to process improvement and team metrics.  Led the PIP batch, achieving top performance among four locations in customer satisfaction and quality parameters.  Actively participated in client interactions, specifically addressing process improvements highlighted in "No Satisfaction" surveys. Personal Memorandum: Date of Birth Gender Father Name Marital Status Religion Nationality Permanent Number Languages Known Current CTC Address 08/05/1994 Male V. Vijaya Kumar Unmarried Christian Indian- Telugu, English 5 LPA D.No:30-82-1/96, Road no 4, Tirumala Nagar, Vadlapudi, Kurmannapalem, Visakhapatnam - 530046. Declaration: I affirm that the information provided above is accurate and true to the best of my understanding. Place: Visakhapatnam Date: Signature: