Knowledgeable Technical Support Engineer with over 4 years of experience in diagnosing, troubleshooting, and resolving
technical issues across diverse systems and software platforms. Proficient in Python, SQL, log analysis, and deployment, CRM management
with a strong aptitude for understanding and explaining technical details to non-technical users. Good in delivering
exceptional customer service, ensuring a seamless user experience, and maintaining high client satisfaction levels.
Experienced in working within Agile and Scrum frameworks, actively participating in sprint planning, daily stand-ups, and
retrospectives to enhance team collaboration and project delivery.