Vannesa Joy P. Dantes

I am a dependable professional with a Bachelor of Arts in English and over ten years of experience in the BPO and virtual assistant industries. I began my career in the BPO industry in 2014, where I developed strong communication, customer service, and problem-solving skills. In 2017, I transitioned into the virtual assistant field and have been working remotely since then, supporting businesses across various industries.

My background in English has helped me communicate clearly and professionally, both in writing and verbally. I have handled roles that require accuracy, confidentiality, and attention to detail. As a Collections Specialist, I assisted a California-based automotive dealership by managing monthly payments and maintaining insurance records. I also worked as a Content Moderator, reviewing user-generated content to ensure compliance with community guidelines, removing policy-violating material, and flagging suspicious activity.

I have extensive customer service experience, handling inquiries, refunds, replacements, and order concerns through email, social media, live chat, and phone calls. I am familiar with tools such as Google Suite, Zendesk, Gorgias, Slack, Shopify, Lucky Orange, Aircall, Grasshopper, and Hubstaff.

Additionally, I worked as an Account Representative managing inbound and outbound collections for Australian banks and corporations, as well as a Skip Tracer and Lead Generator. I also have sales and retention experience from my role with Sirius XM Satellite Radio.

I am reliable, detail-oriented, and committed to delivering quality support in a remote work environment.