Vannah Jean Sungkip

Vannah Jean Sungkip 📞 📧 📍 + : - :-: Babag, Lapu-Lapu, Cebu, 6015 I am a friendly and outgoing Virtual Assistant, Executive and Customer Service with a passion for business. My previous work experience have all been in these areas, and I am currently looking to progress my career in a more challenging role. Efficient in working Independently and on a team. PROFESSIONAL SKILLS Administrative Task Amazon Retail Calendar & Appointment Scheduling Data Research Management Email Management Technical Support Customer Service SOFTWARE EXPERIENCE Google Workspace Microsoft 365 (Word, Excel, Powerpoint, Outlook ) Notion, Slack, Microsoft Teams, Zoom, Google Meet, Discord Grammarly, Canva, CapCut, Adobe (Editing) Dropbox and Hubspot Google Chrome, Microsoft Edge, Mozilla Fire Fox Facebook, TikTok, Instagram, Twitter, Pinterest, Threads PROFESSIONAL EXPERIENCE March 2025 - Present Virtual Assistant / Executive Assistant Law Firm Email Management Calendar Management Travel Management Scheduling and managing appointments, meetings, and events. Inputting and maintaining data in spreadsheets, databases, or CRM systems. Managing project timelines. Drafting and editing documents, presentations, and reports. September 2022- December 2023 Customer Service Representative Concentrix Ensured satisfaction for 300+ customers daily via phone call and email. Inbound and Outbound calls Retail Operations Handling Payments, returns, and refunds for products sold on Amazon. Assisting customers with finding suitable products or services. Technical Support Email and Follow-up call. CRM and manage inquiries. SUBJECT MATTER EXPERT (SME) Train new employees on specific processes on the operations. Creating and maintaining technical documentation, manuals and Training materials Client interaction Facilitate huddles or team meetings. Call listening to monitor and to assess customer and agents interaction. Taking over calls when a customer requests for a higher level of assistance. EDUCATION PREFERENCES Cordova Public College 2021- October 2023 Bachelor of Science in Hospitality Management Lyle Apolonio Concentrix I Team Leader : - ASIAN LEARNING CENTER- Humanities and Social Sciences Kent Joshua Jumamoy Concentrix l Co-worker : - 📞 📞