Vanja Žabkar- -
Saggart | https://www.linkedin.com/in/vanja-zabkar/
EU Passport
Administrative Officer | Customer Service | Compliance Agent
I am a dedicated professional in the field of Customer Service, with 15 years
of experience, holding a High School Diploma in Economy and Sales - Retail.
My career journey is characterized by its diversity and enrichment, during
which I have gained valuable experience in customer service, compliance,
and content review. My pursuit of professional repositioning resonates with
my motivation to embrace new challenges and make positive contributions to
the growth and success of the organization fortunate enough to have me on
board.
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Experienced in CRM ticketing
systems.
Proficiency in Microsoft Office
Suite, including Excel, Word,
Outlook, Teams, and
PowerPoint.
Communication: verbal, written,
active listening.
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Customer Service: problemsolving, sales, relationship
management.
Compliance: GDPR, application
testing, KYC, AML.
Teamwork, time management.
Willingness to learn and adapt to
new situations.
KPI target management.
High School Diploma in Economics and Sales - Retail | Ambroz Haracic
High-school, Mali Losinj, Croatia - 2008
Senior Content Reviewer/Assistant Manager | Teleperformance UK 07/2023 to 04/2025
⚫ Reviewing content using ticketing systems (Conversation Coach, Athena,
and Crowd Compute).
⚫ Ensuring compliance of the content based on the policy page.
⚫ Consistently surpassed daily targets by 20%, processing over 150 out of
120 tickets per day.
⚫ Improved content review processes and provided training to new staff,
contributing to team efficiency.
Achievement: Supported team leaders in their daily tasks as an assistant
manager, such as sending follow-up emails to colleagues, scheduling
meetings, creating guidelines using Google Slides, creating weekly business
reports using Microsoft Excel, and shadowing/coaching new staff.
Skills achieved: time management and prioritization skills, process
improvement, training and leadership skills, attention to detail, editing, and
quality assurance skills.
App Compliance Support Associate | Genpact - 07/2022 to 07/2023
⚫ Carefully reviewing developers' requests using the CRM system and
ensuring compliance with company guidelines and policies.
⚫ Testing a variety of Android/iOS/Desktop applications provided by
developers (backlog).
⚫ Developer requests are reviewed for compliance with company
regulations, and the completion of testing is verified. Subsequently, a
report detailing the approval status of the application is issued.
⚫ Carefully reviewing social media profiles using the ticketing system (L0)
and ensuring compliance with AML policies and escalating to L1 in case
of violations.
⚫ Consistently meeting or exceeding daily targets, improving quality and
productivity.
Skills achieved: comprehensive compliance, risk management, and legal
knowledge; software testing and technical skills; strong attention to detail;
security awareness and procedural adherence; effective time management
and productivity skills.
Warehouse Operative | Musgrave - 01/2022 to 06/2022
⚫ Driving the forklift (long legged) that contains up to 4 containers (cages) to
the corresponding aisle, following the order process, picking items, and
placing them in the containers.
⚫ After collecting all items, ensuring their safe arrival at the loading doors.
⚫ Collaborated with the team for smooth warehouse operations.
Skills achieved: forklift operation, forklift training, time management, safety
consciousness, teamwork.
Gas Station Manager/Customer Support Assistant | INA - 07/2016 to
01/2022
⚫ Ensuring forecourt safety and cleanliness, followed by essential
administrative duties using Microsoft Office. These included reconciling
daily sales, assessing inventory levels, and preparing staff schedules.
⚫ Coordinating with fuel suppliers to schedule deliveries and maintain
optimal stock.
⚫ During peak times, actively supporting coworkers in providing efficient
customer service, addressing inquiries, and ensuring smooth operations
across all service areas.
⚫ Conducted team meetings to address operational issues, plan promotions,
and foster a collaborative environment.
⚫ Analyzing sales data, managing budgets, and resolving customer issues.
Skills achieved: time management, team management, sales data analysis,
teamwork.
Additional experience:
⚫ Customer Support Assistant - Jadranka | 2008 to 2011
⚫ Logistics Operator - A&D | 2011 to 2012
⚫ Customer Support Assistant - Jadranka | 2012 to 2016
Languages:
⚫ Croatian - native
⚫ English - fluent
⚫ Slovenian - fluent
⚫ Serbian - fluent
