VANJA PETKOVIc
Born: December 28th, 1986
Address: Davida Strbca 50, 78000 Banja Luka, Bosnia and Herzegovina
Phone, Whatsapp, Viber: -
Email:-Skype: vanjapetkovic3
EDUCATION
September 2001- May 2005, High School of Economics, Banja Luka, Bosnia and Herzegovina
Skills
Customer satisfaction
Call handling
E-mail handling
Managing customer data
QA
Customer service
Working in MS Office, Google Documents
Experienced in working inbound/outbound call center
Chat handling
LANGUAGES
English- highly proficient in both spoken and written English
Spanish- basic communication skills
EXPERIENCE
February 2018 – July 2019
PlacidWay-Medical Tourism Company
Patient Coordinator
Work from home
February 2018 – May 2018
Sunrise / Telebroker GMBH, Banja Luka
Customer service representative/sales, retention
September 2017 – January 2018
Purasilc, part of GrupoNoa- cold calling
Work from home
May 2017 – September 2017
GTI, part of GrupoNoa- taking service calls and working as a QA agent.
Work from home
October 2015 – May 2017 (January 2018)
GrupoNoa International – Call Center Customer service representative/working first retention and inbound sales, after that I was promoted to dedicated agent and as a supervisor at last.
Work from home
VOLUNTEER EXPERIENCE/LEADERSHIP
As a Team leader in GrupoNoa International and a trainer for international and home-based US agents, I was supervising both, sales and retention teams, giving reports to management, and communicating with clients. My duties as a team leader were, giving hourly updates to the CEO about team progress, training agents on good and bad parts of calls, also providing training regarding new products and new campaigns. I was coordinating supervisors on duties; also have experience with MSOffice, Internet, Google documents, various CRMs. Responding to customers’ inquiries via telephone, live chat, or e-mail. Promoting the company’s products and services to customers. Processing orders, applications, and requests.
I’m a hard-working, responsible, and adaptive individual, who knows how to multi-task and loves to be a team player, able to communicate with a wide range of customers.
