About Me
I am a Philippine Registered Nurse since 2010, with a predominant
focus on information technology. While I haven't actively practiced
nursing, my proficiency in IT has been my primary professional
avenue, allowing me to contribute effectively to the dynamic tech
landscape since obtaining my certification.
Education
PNLE Board Passer
VANITY
MENDOZA
December 2010
Professional Regulation Commission
BS in Nursing
2006 - 2010
Our Lady of Fatima University
SERVICE DESK ANALYST
Work Experience
Contact
Datacom IT Systems (Phil) Inc.
August 2022 - Present
Global Service Desk Analyst
Sangandaan, Caloocan City 1408
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www.linkedin.com/in/vanity-mendoza
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Responded promptly to IT service requests or incidents,
and ensuring timely issue resolution and providing
technical assistance to end-users across various regions.
Utilized troubleshooting skills and knowledge of IT systems
to diagnose and resolve hardware and software issues,
maintaining a high standard of end-user satisfaction while
adhering to established service level agreements.
IBM
August 2020 - August 2022
Internal Service Desk Analyst
Expertise
Incident Management
Problem Solving
Addressed internal IT service requests and incidents,
offering timely support and resolving technical issues for
employees within the organization.
Applied strong problem-solving skills to troubleshoot
hardware and software problems, provided clear and
effective communication to end-users, and maintained
detailed documentation of issue resolutions and service
requests.
Multi-tasking
MicroSourcing
May 2017 - May 2020
Technical Knowledge
Vision Ambassador
Customer Service
Medical Background
Language
English
Filipino
Proactively engaging customers to enhance their shopping
experience by providing expert guidance on products and
services related to vision care.
Fostered a customer-centric environment by offering
personalized
assistance,
conducting
product
demonstrations, and ensuring a seamless eyewear
selection process, contributing to increased customer
satisfaction and loyalty.
IBM Global Process Services
July 2011 - February 2017
Senior Customer Support Associate
Led a team of customer support associates, providing
guidance and expertise to ensure efficient handling of
customer inquiries, complaints, and product-related issues
Acted as a point of escalation for complex customer
concerns, demonstrating advanced problem-solving skills,
and collaborated with cross-functional teams to implement
process improvements, contributing to enhanced overall
customer satisfaction.
