Vaneza Deligencia

VANEZA DELIGERO DELIGENCIA PERSONAL SUMMARY A Highly skilled, customer-centric and well-experienced customer service representative via email and telephone service desk with experience of providing both customer and technical assistance to users with setting up or updating their accounts, respond to their questions and resolve any related account issues. Now looking for a suitable position to resume my professional career with a challenging and exciting company. WORK EXPERIENCE Email Support Representative – TaskUS (BGC) November 2017 – February 2018 Technical Support Representative – Convergys June 2015 – August 2016 - Moa Pasay City Customer Service Representative – Teleperformance April 2014 – November 2014 - Sucat Paranaque City KEY SKILLS AND COMPETENCIES Good problem solver along with the ability to maintain calm under pressure Enthusiastic approach, combined with a friendly, genuine dedication to customer satisfaction. Proficiency in the troubleshooting and resolution of all customers queries Basic understanding of PC hardware setup and configuration ACADEMIC QUALIFICATIONS ASSOSIATE DEGREE OF INFORMATION TECHNOLOGY BERNARDO COLLEGE - 2012 - 2014 BS HOTEL AND RESTAURANT MANAGEMENT CAVITE STATE UNIVERSITY - 2011 - 2012