Vanessa Victoria Montes Valenzuela

VANESSA MONTES-|- | 1211 80th St, North Bergen, 07047. Summary Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. Ambitious in advancing personal expertise and company sales performance. Skills Payment processing Sales expertise Merchandising proficiency Mobile ordering understanding Analytical Experience Lowes | North Bergen, NJ | 12/2022 – 06/2023 Respond and solve technical issues and problems with the streaming service. Always be empathetic with the customer. Make sure that before the customer left the chat all his requests were solved by us. CS Messaging Representative | Sutherland – Valledupar, Colombia| 06/2022 – 11/2022 Respond and solve technical issues and problems with the streaming service. Always be empathetic with the customer. Make sure that before the customer left the chat all his requests were solved by us. Personal Shopper | Walmart - Union City, NJ | 06/2020 – 07/2022 • Satisfied customers with quick, accurate service under tight deadlines. Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh. Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified. Followed application instructions closely and reviewed deliveries to minimize errors. Processed 30 orders/hr on average, surpassing the 20/hr target. Shift Supervisor | Starbucks - New York, NY | 10/2019 - 08/2020 Completed opening and closing duties to facilitate business operations. Collaborated with team members to improve performance and implement training updates. Patrolled work areas to inspect operations, identify concerns and implement corrective actions. Positioned skilled staff in key areas throughout shift to optimize department productivity. Supervisor | Bravo Supermarket - New York, NY | 01/2018 - 10/2019 Resolved customer complaints and adjusted policies to meet changing needs. Established and enforced clear goals to keep employees working collaboratively. Provided ongoing training to address staff needs. Maintained operating schedules to supply effective coverage for key areas and achieve objectives. Created a training manual for employees to use as a reference guide. Hired 12 team members, trained and mentored formally and informally, developed and promoted according to performance, and fostered a collaborative team environment. Cashier | Bravo Supermarket - New York, NY | 04/2017 - 12/2017 • • • • • Operated cash register, collected payments and provided accurate change. Helped customers find specific products, answered questions and offered product advice. Worked closely with front-end staff to assist customers. Accepted cash and credit card payments, issued receipts and provided change. Learned roles of other departments to provide coverage and keep store operational. Education and Training Professional Universidad Del Magdalena | Santa Marta, Colombia | 12/2016 Associate of Science: Biology Languages English: Spanish: Native/ Bilingual