VANESSA TEJADA
VIRTUAL ASSISTANT
A dedicated and hardworking professional with over 7
years of combined experience in customer service and
cold calling. Proven ability to communicate effectively,
handle challenging situations with professionalism, and
consistently meet performance targets. Eager to
undergo further training to enhance skills and
contribute meaningfully to team success. Committed to
becoming a valuable asset to any organization through
continuous learning and excellent service delivery.
PERSONAL
DETAILS
Date of Birth
28 August 1994
Nationality
Filipino
Marital Status
Married
Address
Prk. Mangga Sto Nino
dist Pagadian City
EDUCATION
Diploma in Culinary Arts
Asian Tourism International
College
(2010 - 2013)
CONTACT
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WORK EXPERIENCES
WCO CLICK2TALK INTERNET COMMUNICATION SERVICES
August 2017 - December 2024
Helping customers solve issues with products or
services, such as troubleshooting technical
problems or processing returns/refunds.
Responding to customer questions about products,
services, or policies via phone, email, chat, or in
person.
Checking back with customers to ensure
their issues were resolved and they’re
satisfied with the service.
Contacting potential clients or leads from a
given list or database, usually via phone.
Introducing and explaining the company's
offerings clearly and persuasively.
Scheduling meetings, demos, or call-backs
with interested prospects for a sales
representative or closer.
SKILLS
LANGUAGES
English
Excellent verbal
communication
Filipino
Listening skills
Ability to handle
rejection
Confidence and a
professional phone
manner
Goal-oriented mindset
Basic computer and data
entry skills
