Vanessa Sneddon

VANESSA SNEDDON Lucena 4328- A dedicated and hard-working individual with more than a year of experience in sales and customer relationship management in local and international markets. Well suited for both individual and team-oriented tasks. Calm under pressure with superior time management and conflict resolution skills. Excellent academic background combined with good communication skills. WORK EXPERIENCE ESL Online Teacher 51Talk September 2020 to Present • My primary job responsibility as an ESL instructor is to improve the English reading and speaking skills of students of diverse ages and backgrounds. • I help students learn English grammar, pronunciation, and conversational skills. • I tailor my lessons for students whose native languages and English-speaking abilities are varied. • Provide feedback and corrections to help the student improve. Vacation Rental Manager/ Owner Sneddie's Lucban - Quezon Province May 2019 to Present • Attend to inquiries through call, text and through online platforms; Conduct screening and scheduling of reservations. • Calculate room rates based on seasonal demands and length of stay; Issue special offers/ refunds when necessary. • Create advertisements /post to engage guests into booking and making a reservation. • Make recommendations for activities /things to do while visiting our town and ensure that guests have an enjoyable and pleasant experience by providing their needs and wants. • Manage Calendar to avoid overbooking or overlapping reservations. • Perform laundry and cleaning of the entire home. Reservation Specialist Teleperfomance Philippines - Pasig February 2015 to August 2015 • Fulfill reservation requests by determining the rooms available to meet customer desires. • Verify customer information and payment options, assign rooms and respond to customers with confirmation emails. • Explain policies and hotel features. • Process cancellation request considering the cancellation policy of guests. • Offer promotions/ deals to improve guest satisfaction. College Instructor St. Anne College Lucena Inc - Lucena June 2014 to September 2014 • Teach courses in their subject area. • Assess students' progress by grading papers, tests, and other requirements. • Work with students who are studying for a degree or a certificate or are taking classes to improve their knowledge. Customer Service Representative (CSR) Teletech - Lipa March 2014 to March 2014 • Take in calls and answer customer inquiry in a timely manner while maintaining a positive, empathetic and professional attitude at all times. • Acknowledging and resolving customer complaints. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments and complaints. • Ensure customer satisfaction and provide professional customer support. General Staff Apprentice Star Cruises - Manila October 2011 to July 2012 • Open and close cash floats and game tables. • Exchange paper currency for playing chips. • Play house hands from behind a gaming table and deal the appropriate number of card to each player. • Answer questions about game rules and variations. • Resolve disputes or arguments by conferring with Pit Supervisor. • Pay winning or collect losing bets as established by the rules and procedures of a specific game. • Check players' bets. • Compute players' winnings and losses. • Entice players to sit at table and play. EDUCATION Bachelor's in Hotel and Restaurant Management St. Anne College Lucena Inc. - Lucena July 2007 to April 2011 SKILLS • • • • • • • • • • • • • Microsoft Office Customer Service Sales Teaching Time Management Complaint Resolution Calendar Management Written and Verbal Communications Problem Solving Social Media Marketing Team Player Active Listening Multi - Tasking LINKS http://airbnb.com/users/show/- https://www.facebook.com/Sneddies