VANESSA PENDRE
SUMMARY OF QUALIFICATIONS
PERSONAL INFORMATION
7 Danube St. Purok 3 Malanday
Marikina City, 1805
Metro Manila, Philippines
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Excellent communicator with over 7 years of experience in a fast-paced
call center environment as a Customer Service Representative and
Content Moderator. Skilled at transforming customer feedback into
actionable insights and passionate about building strong customer
relationships. Hard-working and self-motivated virtual assistant in
website content administration, record-keeping, and various personal
assistance tasks. Able to focus on work without need for supervision.
WORK EXPERIENCE
Content Moderator
TaskUs - Social Media Content Moderator | Apr 2021 - present
Monitoring and applying a pre-determined set of rules and
guidelines to user-generated submissions and decide if a
certain post is allowed or not.
Virtual Assistant
Go BrandRocket US - Amazon seller (part-time) | Sep 2021 - present
Removing customers' negative feedbacks.
Updating, tracking, and editing spreadsheets and lists.
Nationality:
Age:
Date of Birth:
Place of Birth:
Gender:
Height:
Weight:
Marital Status:
Filipino
26
December 07, 1995
Marikina City
Female
5'2
57 kgs.
Single
Customer Service Representative
Concentrix - U.S. Telco Account | Apr 2019 - July 2020
Chat and inbound calls
Responds to telephone/chat inquiries, providing quality
service to customers.
Processing payments.
Basic troubleshooting on how they can use their services such
as internet, tv, phone, online streaming account.
Customer Service Representative
Stellar PH Inc. - Australia Energy Retailer | Oct 2014 - Oct 2018
Billing (back office), chat, email and outbound calls.
Generating bills and checking if the customer's account is
correctly being billed. Finalizing accounts if needed.
Answer customers' inquiries/questions.
Satisfying customers by solving their problems.
EDUCATIONAL HISTORY
Philippines School of Business Administration
BSBA Major in Financial Management |-
San Sebastian College Recoletos - Manila
Bachelor of Science in Accountancy |-
