Vanessa P. Sebuguero

Profile Polished and experienced customer service representative offering strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Experience Vanessa Sebuguero Customer Service Rep Customer Service, Cable & Internet Provider Comcast/Xfinity - Activation of the new service, sending signals, providing best bundle package, setting up Technician Appointment, payment process. Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity. Customer Service, Retail Store - Recognized as "#1 Customer Service Rep". Ranking was based on accuracy, customer service, duration of calls and customers excellent feedback's. Order processing, track packages via Fed EX and UPS, processed replacement and return items. Education Iligan Institute of Technology Special Education Program Course (Undergraduate) Special Skills Call Center Complaint Handling Contact --Cebu, Philippines Sales Lead Multiline Phone Use Technical Support 2004--2005