Vanessa Orline Youmbi Pangop

VANESSA ORLINE YOUMBI PANGOP Address: Cainta Rizal Socrates street block 4 lot 17 Vista Verde executive village PHILIPPINES Phone No: - Email Id:-Dynamic and very entrepreneurial nature, I remain a sociable person and sensitive to the listening of my superiors and my colleagues. My company’s expectations are a challenge for me. My ultimate motive is to be effective and efficient at my workplace. PERSONAL PROFILE Those that know me well say that I am a kind, friendly, and respectful. I love communicating with people because I believe that communication is the key to success in all things that we do. EDUCATIONAL BACKGROUND • Mbouda Classical High School - GCE Advanced Level • Isem College Douala - Bachelor’s degree in marketing • University of Yaoundé - Bachelor’s degree in Biochemistry SKILLS • Excellent verbal communication skills in French and English • Ability to work in a fast-paced environment with minimum supervision • Great team player, with a good sense of collaboration • Handling complaints from customers Combine patience, determination and persistence. • Ability to learn new tools, to adapt, and easily integrate in a new work environment. • Skills in these tools: KRONOS, CRM, CISCO, DAYFORCE. • SOFTWARE: SAP, ORACLES EXPERIENCES Rio Tinto Canada IBM. Employee Data Management Officer- February 19- till now: • Collecting data from source • Updating the data • Creating meaningful information through reports • Answering inquiries • Accessing weaknesses doing various HR activities • Updating Bank details • Running reports for France Account • Hiring employees and processing leave of absences • Processing employees’ conditions change and transfer (position, salary, promotion, work schedules changes etc.) • Processing additional assignment and country assignment • Trainor of 4 employees Services Plus Informatique. Working as French customer service- May 17 – August 2018 • Handling inbound and outbound calls. • Responding to Customer inquiries and requests while maintaining a friendly, service oriented and empathetic behavior to ensure • Customer satisfaction. • Negotiating sales from out bound’s Customer calls • Responsible for answering all calls and provides accurate information on general phone-in queries like product prices and features, current company offers and promos, etc. Issues price quotation as requested by customers all call center technology’s concept GLOBAL TECH & SERVICES Inc. Marketing Assistant. Sept 2018- January 2019 • Assisting with the production of marketing materials and literature, • Providing support for marketing events and exhibitions as required, • Updating and maintaining the marketing department's database, • Perform administrative duties, including data entry, test scanning, and filing • Assisting in the execution of marketing campaigns. LANGUAGES • French: Native • English: Proficient HOBBIES • Reading • Writing • Travelling • Cooking