Vanessa Omolo

VANESSA OMOLO MSc. IST (Ongoing); BSc. ECE I am a highly skilled professional with a diverse range of technical expertise, including optimizing device performance, overseeing fixed data service deployments, and excelling in software installation and configuration. My experience allows me to effectively troubleshoot and maintain systems, ensuring seamless operations and a superior user experience. In addition, I bring strong programming and database management skills, along with a proven track record in project management using Agile methodologies. I am committed to delivering projects within designated timelines and exceeding quality expectations. With a dedicated approach to my work, I am ready to leverage my technical proficiency and project management abilities to contribute to the success of any organization. -- Nairobi, Kenya linkedin.com/in/vanessaomolo github.com/nessir SKILLS Client Support Conflict and Complaint Resolution Database Administration Data Entry and Analysis Network Monitoring and Analysis Customer Service Operational Analysis Professionalism Project Management Strong Work Ethic Team Management Training and Development TECHNICAL SKILLS Data Management: Data cleaning, data analysis, data visualization, and data modeling IoT: Python, Arduino Ms Office Suite: Ms Word, Ms PowerPoint, Ms Excel, Outlook Networking: CISCO Project Management: Agile Methodologies Programming Languages: Java, Python, JavaScript, PHP, SQL WORK EXPERIENCE Administrative Officer Without Borders Consulting Limited and Sky Team Partners Limited 06/2022 - Present, Achieved significant improvements in the quotation process by identifying and eliminating bottlenecks, implementing a streamlined system that resulted in faster and more accurate quotations. This contributed to a notable increase in the quote-to-close ratio, driving business growth and enhancing customer satisfaction. Additionally, the new system saved the team over 20 hours per month, optimizing productivity and resource allocation. Successfully provided comprehensive office management and administration support to a team of 50 employees, serving as the primary point of contact for HR and ICT functions. This resulted in a remarkable increase in overall office efficiency, facilitating smooth operations and enhancing productivity as well as a high satisfaction rate of 95% among staff members. Delivering updated monthly logistics reports to clients, enabling them to stay informed about the progress of deliveries and effectively manage their supply chain. Efficiently handled a significant volume of daily correspondence as the official point of contact. This ensured prompt and effective communication, leading to improved responsiveness and customer service. Proactively identified and resolved complex customer issues, going above and beyond to ensure customer satisfaction and retention. Page 1 of 3 WORK EXPERIENCE Network Operations Support Fireside Communication Limited 09/2018 - 10/2019, Successfully coordinated with the Safaricom Technical Enterprise Services (TES) team and clients to schedule and deploy Fixed Data customer solutions. Achieved a remarkable 95% on-time deployment rate, ensuring timely and efficient implementation of solutions for clients. Demonstrated effective leadership skills by assigning and managing technical teams responsible for Fixed Data installations, support, and maintenance. This resulted in a notable increase in team productivity, optimizing resource allocation and enhancing overall operational efficiency. Maintained diligent and timely updates of assigned active tickets through various systems, including mail, TIBCO, Cellbase, and Remedy. This meticulous approach contributed to an exceptional 99% ticket closure rate, ensuring prompt resolution of customer issues and maximizing customer satisfaction. Delivered excellent customer service by promptly addressing inquiries and concerns from clients and staff members. This responsiveness and problem-solving skills resulted in an outstanding 98% customer satisfaction rate, fostering positive relationships and strengthening the organization's reputation. Monitored the Orion Network Monitoring Tool to assess the status of links and provided regular updates to the Safaricom Technical Enterprise Services (TES) team. Achieved a flawless link uptime rate, minimizing disruptions and ensuring smooth network operations. Prepared and distributed monthly support and maintenance reports to respective departments, facilitating transparency and enabling informed decision-making based on accurate data and insights. Intern - Network Operations Centre (NOC) Wananchi Group 11/2017 - 03/2018, Maintained a vigilant approach to continuous monitoring of all network and system elements, aiming for an impressive uptime target of 99.9%. This ensured minimal disruptions and a reliable network infrastructure for uninterrupted operations. Demonstrated prompt and efficient reporting of faults within the defined escalation structure in the company, as well as to other relevant service providers. Utilized provided tools to effectively achieve the set availability target and service level attainment. Leveraged these tools to optimize network performance, identify potential bottlenecks, and promptly address any arising concerns. Proactively provided timely notification and status updates on outages to other departments and upper management within a 15-minute window of detection. This approach ensured transparency, allowing stakeholders to take necessary actions and minimize disruptions. Collaborated with cross-functional teams to establish effective incident management processes, facilitating swift resolution of outages and minimizing their impact on operations. Intern - Technology Service Assurance, and Governance (TSAG) Department Safaricom Limited 10/2015 - 01/2016, Reviewed call success rates with a target of 98%, paging success rates with a target of 95%, drop calls with a target of 1%, and KPIs affecting revenue generation on a daily basis. I was part of the team tasked with conducting Drive Tests before the rollout of the Safaricom Big Box that ensured customer KPI’s and regulator’s KPIs were met. Reported all anomalies affecting general performance and revenues to the network engineering team with a target of 100% accuracy and completeness. Ensured the integration of new technologies and products are performing as per perceived plans and analysis on revenue streams with a target of 100% success rate. Checked the health of Network & Services KPIs after Work-Order execution with a target of 99% accuracy. EDUCATION Masters in information Systems and Technology - Specialization: Software Engineering United States International University - Africa 2020 - Present, BSc. Electronic and Computer Engineering Jomo Kenyatta University of Agriculture and Technology 2011 - 2017, Second Class Honors Page 2 of 3 KEY PROJECTS Prototype machine learning and IoT application that seeks to enhance waste collection and analysis built on Python (scikit-learn) and Arduino. (06/2022 - Present) Fifth Year Final Project - Sign Language Interpretation System (01/2017 - 06/2017) CERTIFICATES Cybersecurity Fundamentals - IBM SkillsBuild Credential: https://www.credly.com/badges/d055cb-b-9049-feb9abdc25a5 Google Foundations of Project Management - Coursera Credential URL: https://www.coursera.org/account/accomplishments/certificate/ECZ6VDRV69DG Google Technical Support Fundamentals - Coursera Credential URL: https://www.coursera.org/account/accomplishments/certificate/TMAPLSDEAS4A Google Data Analytics Professional Certificate - Coursera Credential URL: https://www.coursera.org/account/accomplishments/certificate/W6R7ZX3B85S8 PROFESSIONAL AFFILIATIONS Kivuli Innovation and Incubation Centre – Board Member Institution of Engineering Technologists and Technicians (Kenya) MEMBERSHIPS Research Club of Kenya JKUAT Society of Engineering Students AIESEC KENYA Kenya High School Swim Team VOLUNTEER EXPERIENCE Volunteer I currently offer computer classes to students at Githogoro Independent Baptist Church school. I volunteered as a coach for a team of five girls in the 2016 Technovation challenge where we designed and implemented a waste management Android application using the MIT App inventor IDE platform. INTERESTS Emerging Technologies Internet of Things Networking Operational Excellence Sustainable Development Trends in Technology REFERENCES Available upon Request Page 3 of 3