Vanessa Lai

EXPERIENCE PART TIME SHOP OPERATION ASSOCIATE THE WED GENIE | HK | 2019 MAY TO CURRENT Hel ! I'm Van Wan 27 Female New Zealand/Hong Hong Contribute to the development of the shop action plan and lead its implementation. Assist in handling daily operation and merchandising display work Demonstrate in-depth knowledge of the brand and products to the customers Provide and maintain excellent customer service & relationship and a pleasant shopping environment consistent with brand image Assist in other ad hoc projects as assigned EXECUTIVE ASSISTANT TO CHIEF OPERATING OFFICER BERTGROUP LIMITED| HK (HOME-BASED) |- Customer support management Social media management Content development Product testing Brand development Supply chain management and assistance General assistant duties to the COO or other management of the company. CUSTOMER SERVICE REPRESENTATIVE GENESIS LTD(AIRBNB HOST) | HK (HOME-BASED) | 2016 CONTACT Flat D, 16/F, Block 10, Metro City Phase 2, Tseung Kwan O, Hong Kong -- Handles inquiries from prospective customers or clients Assists customers effectively by solving customer disputes Provides customer additional information/explains services Discusses services offered/ensures customer satisfaction Supporting paperwork and data entry as required INVENTORY MANAGER & ASSISTANT CRYSTAL JEWELLERY & WATCHES LIMITED | HK |- Maintain records of shipment and invoices Track inventory of products such as Jewellery and watches using inventory management software Restock and Maintain office supplies Purchase New Inventory Communicate with suppliers, handle customer orders and administrative support Recommends product line improvements by identifying new product opportunities; surveying consumer needs and trends; tracking competitors COMMUNITY EXECUTIVE INTERN NUFFNANG CHINA LTD | HK | 2012 Support the team in areas of customer service, managing and organizing events/ campaigns and projects Assist the team on preparing presentations & proposals, liaise with clients/bloggers Sustain the team on ad-hoc projects Maintain the social media pages Replying bloggers inquires Translating INTELLIGENCE RESEARCH ANALYST AND SOCIAL MEDIA INTERN GOPHER NZ | NZ |- SKILLS Able to work effectively as a member of a team and Work on social media aspects for the company Research intelligence;competitors,market and the outlook of social media domestically and internationally. PART TIME RETAIL SHOES SALES PERSON AMAX FOOTWEAR | NZ |- independently Able to deal with problems in adverse situation Able to work well under pressure Innovative, persuasive, confident and outgoing Very passionate about learning new skills and face new challenges PART TIME RETAIL SALES PERSON NICE SHOPPE | NZ |- Dealing with shoppers’ queries and complaints Finding out about a shoppers’ preferences and needs Loading and unloading stock into storage rooms Building friendly relationships with shoppers Learning about products and keep up to date with changes. Knowledgeable about customer service applications and administrative procedures Experienced in Microsoft Office PART TIME RETAIL SHOES SALES PERSON HYWIN | NZ |- applications EDUCATION BACHELOR OF BUSINESS, MAJOR IN MARKETING AUCKLAND UNIVERSITY OF TECHNOLOGY |- LANGUAGES English: Native in both spoken and written Chinese: Fluent in Cantonese and Mandarin, average in written.