Vanessa Kristina Palmares

EMPLOYMENT HISTORY triOS College Admissions Specialist (August 2023 - November 2023) Assist incoming students in setting up an appointment for a consultation with an Education Counselor Manage Education Counselor’s schedule for interviews VANESSA KRISTINA PALMARES SKILLS & ABILITIES Motivated, well-disciplined individual Answer incoming communications from customers through various channels such as Live Chat, Email, and Voice/Phone Support Able to effectively communicate in English, Filipino, and Hiligaynon, both written and verbal Dependable with proficient attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fastpaced, high production work environment Able to work as a team member, as well as independently Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner Able to rotate shifts, as needed CONTACT INFORMATION Mobile #: - Email:-Address: Reina St., Canetown Subdivision, Brgy 19A, Victorias City, Negros Occidental, 6119 IQOR Philippines Frontier Airlines Customer Service Representative (February 2023 August 2023) Assist passengers with concerns related to voluntary schedule changes, modification requests, lost/ delayed baggage issues, pre-booking questions, new bookings, etc. provide alternative solutions to controllable and uncontrollable schedule changes and cancelations due to irregular operations offer additional services such as bags & seats process vouchers, refunds, and travel credits when necessary Concentrix CVG Philippines, Inc. Booking.com Advisor II, Customer Service(February 2021February 2023) Assist guests and property owners/staff with any reservations related concerns such as reservation modifications, cancelations, special requests, complaints, reviews, and relocations Fully trained to provide support via chat, email, and phone Comcast Triple Play Advisor II, Customer Service & Technical Support (September 2016 - February 2021) Assist internal/external users of the client’s technical products or services; identify, investigate, research and provide resolution to user question and problems. Promote services to the customers (Cable, Internet, Home Phone), explain features and benefits and assist with sales order entry Troubleshoot basic to complex customer issues that are technical in nature including hardware, software, networking, or other designated client products Follow appropriate escalation path to resolve technical issues, including making follow up outbound calls to customers or other parties as needed EMPLOYMENT HISTORY Concentrix CVG Philippines, Inc. Time Warner Cable - New York Advisor II, Customer Service, Technical and Billing Support (February 2013- September 2016) Assist customers with Billing concerns Assist internal/external users of the client’s technical products or services; identify, investigate, research and provide resolution to user question and problems. Troubleshoot basic to complex customer issues that are technical in nature including hardware, software, networking, or other designated client products Follow appropriate escalation path to resolve technical issues, including making follow up outbound calls to customers or other parties as needed Panasiatic Call Centers, Inc. Straight Talk Wireless - Motivated, well-disciplined individual Customer Service/ Technical Support - Finds joy in assisting others - Knowledgeable conversational Assist in customers anywhere in the USA, in English, Tagalog and Hiligaynon Troubleshoot mobile phone issues - Team player Assist customers with device navigation REFERENCES Available upon request. (January 2012- January 2013) adding minutes for text, calls and data.