Vanessa Jimenez

VANESSA JIMENEZ GARCIA INTERNATIONAL BUSINESS PROFESSIONAL EXPERIENCE Responsible person, able to adapt to different spaces and teamwork. Patient and highly engaged to learn new skills and to provide support internally and externally. --Medellín, Colombia Date of birth: 01/09/1997 SKILLS WORK EXPERIENCE International Sales Executive - Internship January 2018 - June 2018 College internship Flexibility Handle customers, opening of new markets. Problem Solving Process of sale from beginning to shipping, invoicing, Team work exporting process.to country of destination. Responsibility In charge of the posts on social media (Instagram, Facebook, Creativity Whatsapp) Quick learner In charge of the e-commerce platform (sales and dispatch) Attention to detail Openness Fast typing Customer Service Representative - Bilingual Basic HTML and CSS April 2019 - February 2020 Provide tech support for smartwatches and fitness trackers for customers in the United States, United Kingdom and South Africa. Place orders for the customers for new products. Assist customers with questions and inquiries. WORK EXPERIENCE TOOLS Senior Agent/Customer Service – Venmo/PayPal June 2021 - November 2022 Salesforce Zendesk Intercom Five9, Crisp Slack Assist customers with inquiries regarding their Venmo accounts such as issues with the bank accounts, debit or credit cards, unauthorized transactions, overdraft or cash advance fees from their banking institution. Senior Agent in charge of assisting agents with questions about the product as well as helping coaches and workforce management as well as mentor for the new trainees coming. Discord Outlook Support to merchants - App developers - Shopify Gmail November 2022 - Currently Provide support to merchants of Shopify apps via chat and email. Have basic HTML and CSS knowledge to provide customers LANGUAGES with the best resolution possible. English (advanced) Spanish (native) EDUCATION High school Degree, 2013 Liceo Salazar y Herrera - Medellín International Business Professional, 2019 Institución Universitaria Esumer - Medellín Foreign Trade Technology, 2019 Institución Universitaria Esumer - Medellín International internship to Panama where I received diplomas from different universities in Panama, learning from the international commerce and logistics.