Vanessa Idar

Vanessa Idar General Virtual Assistant & Social Media Manager CONTACT ME-Mobile Number | Whatsapp: - live:.cid.c9c9a5a30daa1420 LinkedIn: @Vanessa Idar Peda Morello St. Panabo City EDUCATION INFORMATION TECHNOLOGY STI College of Tagum City JUNE 2010 – APRIL 2011 HUMAN RESOURCE MANAGEMENT ACES Polytechnic College of Panabo City 2011 -2014 SKILLS Social Media Management Customer Service Data Entry / Admin tasks Communication Skills Time Management Excellent Attention to Detail Creativity A love for learning WORK EXPERIENCES Customer Service Representative ( 02/05/2014 - 03/05/2015 ) Teleperformance Philippines SM Ecoland Davao City | HEALTHNET ACCOUNT Incoming calls with different concerns from patients and doctors Retention Specialist - Email & Chat Support ( 03/10/2015 - 03/17/2017 ) Offsourcing Philippines Landco Bldg. Bajada, Davao City | NATUREBOX ACCOUNT Answering customers' concerns about their snacks and keeping them on their monthly subscription by offering replacements or discounts. We do 5 chats at a time while handling emails. Tools: Zendesk and CRM. Customer Service Representative ( 02/05/2014 - 03/05/2015 ) Teleperformance Philippines SM Ecoland Davao City | HEALTHNET ACCOUNT Incoming calls with different concerns from patients and doctors Retention Specialist - Email & Chat Support ( 03/10/2015 - 03/17/2017 ) Offsourcing Philippines Landco Bldg. Bajada, Davao City | NATUREBOX ACCOUNT Answering customers' concerns about their snacks and keeping them on their monthly subscription by offering replacements or discounts. We do 5 chats at a time while handling emails. Tools: Zendesk and CRM. Order Processing ( 03/20/2017 - 08/25/2019 ) CNM BPO Solutions Buhangin Davao City | DOORDASH ACCOUNT It's a food delivery service, we call restaurants and place orders on behalf of the customers. Tools: Ring Central & CRM Virtual Assistant Order Processing ( 09/03/2019 - 12/30/2019 ) Upwork | AVAS FLOWERS Outgoing calls to different flower shops in the area to place and schedule an order on behalf of the customers Tools: CRM and Zoiper Virtual Assistant CSR - Phone , Email & Chat support ( 01/09/2020 - 05/25/2020 ) E- Quantified Media Company | E-COMMERCE Handling phone calls, emails, and chat, assisting customers' concerns with their shipments, products, and other related concerns. Tools: CRM, Talkdsek, Google Workspace, Hubstaff Virtual Assistant Order Fulfillment ( 05/30/2020 - 08/03/2020 ) Amazon & Ebay | OnlineJobs Direct Client Placing online products through the Amazon website Tools: Dropshipbeast, Gmail, Excel, VPN General Virtual Assistant | Social Media Manager ( 08/10/2020 - 12/28/2021 ) The152Project | Digital Marketing Agency Assisting my client with different tasks such as: Social media management: Create content calendar management, edit reels, carousel posts, community management, influencers engagement, replying to comments and DM's and other social media manager duties. Tools: Trello, Later, Buffer, Canva, Inshot, Wevideo, Jasper.ai for copywriting, Unsplash, Pexels, Instagram, LinkedIn, Facebook and other resourceful tools for Social media. Social Media Lead Generation: To import leads from any social media platform such as Facebook, Instagram and LinkedIn. Tools: Flowchat & Pipedrive. General Virtual Assistant: As a general virtual assistant, it is my responsibility to manage a variety of tasks with little supervision, such as executive assistant duties, administrative tasks, website updates, data entry, research, office management, and many other similar duties. Tools: Ubbersuggest, MoZ, SemRush, Multicloud, WIX, SQUARESPACE, Mailchimp, Calendly, Zoom, Medianet, Clockify, Lastpass, Google Workspace, Gsuite, Microsoft Office, Outlook, Dropbox, EventFinda, and other related tools for Digital Marketing. General Virtual Assistant | Executive Assistant ( ( 01/05/2022 - 10/23/2022 ) GetMagic - Virtual Assistant Agency Alreay matched with 3 different clients, assisting with different tasks such as: Social media management: Community management, influencers engagement, & replying to comments and DM's. Executive assistant: handling office management duties like email management, calendar management, booking, setting appointments, organizing reports and documents, answering phone calls, setting up meetings, posting online events, screening visitors, and many other similar duties with less supervision. General Virtual Assitant: Any other delegated tasks Tools: Asana, Notion, Zoho, Bigin CRM, Milk Video, Eventbrite, Agency Analytics, Godaddy, Loom, Brightlocal, Teamwork, Basic Wordpress knowledge and others. Executive Assistant ( 10/27/2022 - 01/30/2023 ) VSN - Virtual Assistant Agency Already matched with 2 different clients, experienced in Email management, calendar management, scheduling meetings, social media management (content calendar & community management), creating reports, taking phone calls, admin tasks, and other Executive Assistant duties. Tools: Caresmatz, Hubstaff, Aircall, Gsuite, Microsoft Office, Outlook, Google Workspace, Social Media Management , Instagram, Facebook, LinkedIn Amazon Product Researcher ( 02/05/2023 - 03/10/2023 ) UPWORK Amazon product research SMM | General Virtual Assistant ( 02/10/2023 - 05/20/2023 ) UPWORK He was a Real Estate investor in Omaha, Nebraska. As a start-up business, I helped him build his social media presence, create campaigns, and send out newsletters. Aside from that, I also helped him with any daily admin tasks. Tools: Buffer, Google Workspace, Canva, Copy.ai, ChatGPT, Predis.ai, Mailchimp, Beehiiv, Descript, and other tools that are related to General Virtual Assistant.