Vanessa Humphreys

VANESSA HUMPHREYS SKYPE: vanhumphreys | EMAIL:- OBJECTIVE To become an asset to your organization. I am a great team player, fast learner and possess excellent interpersonal and organizational skills. Along with having a very good command of the English language both written and verbal, I am also highly motivated, creative, and adaptive to any situation. I have over 20 years of experience with customer service, marketing, sales and customer account management. PROFESSIONAL EXPERIENCE Moving Reservations : Customer Service and Accounting Representative • • • Processed Customer Credit Card, Venmo, Zelle and Paypal payments Assisted Clients with calculating logistics and pricing for Local and Long-Distance Moves Evaluated new technologies to improve efficiency and reduce costs for moving trucks KeyS : Transaction and Accounts Coordinator • • • • • Responsible for design, development, planning, management and facilitating property sale process Drafted Property Contracts between buyer and seller with DocuSign Implemented and managed cold calling reporting system to increase effective outreach Social Media Management Worked with Support CRMs such as Podio, Propstream, GoHigh Level Apex Battery: Sales and Customer Service Manager • • • • • • Consistently met or exceeded all sales quotas and targets while increasing product placement online Daily processing of sales, purchase orders and estimates delivering profit margins above target each week Coordinate regular and freight Shipping with UPS, FEDEX and Freight Quote trucking companies Developed and directed the Customer experience and quality assurance department Worked with vast array of Support CRMs such as Magento, quickbooks, SEO, excel Ship station Top tier Q1 sales performer 2018, 2019, 2020,2021 and 1st quarter 2022 Total Marketing & Distribution: Administrative Assistant to Managing Director • • • • • Development of comprehensive understanding of customers business model through research Assist clients with their unique growth challenges within their own marketplace Developed and Designed Mass Email Marketing Campaigns Processed Sales and Customer Queries Was a Brand Ambassador with Clients and Gathered Feedback to Meet Client’s Business Needs Fulton Data Processing: Marketing, Accounting, Customer Service and Sales • • • • • Provided leadership in buying, marketing, merchandising, brand development and website enhancement Designed Promotional Email and Print Publications Updated and Maintained Company Website Formulated Marketing Campaigns and Giveaways Processed Credit Card Deposits and Withdrawals • • • Maintenance of profitable growth of the business through advanced sales/probing techniques Produced Weekly, Monthly and Quarterly Reports on Business Performance Adopted an Email and Call Strategy That Increased Customer interaction • • • • • • • • • • EDUCATION Graduated with Distinction Saint John’s Junior College Associate Degree in Computer Information Systems Class Poetry and Creative Writing Published in Newspaper Lab Assistant: Responsible for Cleaning, Updating Troubleshooting Class Computers Pallotti High School High School Diploma in Academic Arts Class Treasurer *CURRENTLY PURSUING ONLINE CERTIFICATES IN: Google SEO, Google Ads, Project Management, Google Analytics