Vanessa Hreha

Vanessa Hreha Erie, PA 16508-- Professional Summary Detail-oriented and results-driven IT professional with experience in systems administration, network management, and technical support. Skilled in troubleshooting hardware and software issues, optimizing system performance, and implementing cybersecurity best practices. Adept at learning new technologies quickly and applying them to solve business challenges efficiently. Seeking to leverage technical expertise and problem-solving skills to support innovation and drive operational success in a dynamic IT environment. Authorized to work in the US for any employer Work Experience Contact Center Specialist Northwest Bank-Erie, PA June 2025 to Present • Deliver high-quality customer service by managing a high volume of inbound and outbound calls in a professional and courteous manner. •Assist customers with account inquiries, online/mobile banking support, transaction processing, and resolving issues related to deposits, loans, and fraud prevention. •Promote and educate customers on bank products, services, and digital tools to enhance their banking experience and meet financial needs. •Accurately document all customer interactions in the CRM system and follow up on pending issues to ensure resolution and satisfaction. •Maintain thorough knowledge of bank policies, procedures, and regulatory compliance requirements including privacy and security standards. •Collaborate with internal departments to escalate and resolve complex customer concerns in a timely manner. •Consistently meet or exceed performance metrics, including call quality, response time, and customer satisfaction scores. CEO/Founder VS STUDIOS / VS COMICS-Erie, PA February 2005 to February 2025 • InDesign, photoshop, illustrator. (Creative suite 2024) • Created visually appealing and engaging designs for various marketing materials, including brochures, flyers, and social media graphics • Collaborated with clients to understand their design requirements and translate them into creative concepts • Executed design projects from concept to completion, ensuring adherence to brand guidelines and project deadlines • Developed innovative design solutions that effectively communicated the client's message and captured the target audience's attention • Designed logos that accurately represented the client's brand identity and conveyed its values • Collaborated with cross-functional teams including marketing, copy-writing, and web development to ensure cohesive visual branding across all platforms • Conducted thorough research on current design trends and competitor analysis to stay up-to-date with industry best practices • Optimized images for web use by balancing quality with file size constraints without compromising visual appeal or loading speed • Managed multiple projects simultaneously while maintaining a high level of attention to detail and meeting tight deadlines Fedex Delivery Driver/Customer Service Founders Logistics CES1-Fairview, PA July 2021 to July 2022 • Safely Drive and Maintain Freightliner MT45 P1000 Stepvan and Ford E350- Wheelchare shuttle bus converted for deliveries. • Maintained accurate records of delivered packages and obtained necessary signatures for proof of delivery • Followed established routes and schedules to ensure on-time deliveries • Managed a high volume of daily deliveries, averaging XX packages per day • Utilized GPS navigation systems to optimize delivery routes and minimize travel time • Adhered to all traffic laws and safety regulations while operating the delivery vehicle • Performed routine inspections of the delivery vehicle to ensure proper maintenance and functionality • Collaborated with dispatchers to coordinate pickup times and resolve any issues or delays • Demonstrated strong problem-solving skills by resolving customer complaints or concerns in a professional manner • Maintained a clean and organized work environment within the delivery vehicle at all times • Assisted with loading and unloading packages from the delivery vehicle as needed, ensuring safe handling practices were followed Route Sales Representative Schwans/Cignus Home Service-Titusville, PA June 2020 to June 2021 • Pre-trip and Post trip of vehicle. Refrigerated Freezer Truck 2021 Ford E450 Route Management: • Efficiently manage and execute a predetermined delivery route. • Accurately process customer orders and payments. • Maintain a clean and organized delivery vehicle. • Ensure timely and accurate delivery of products. Sales and Customer Service: • Build and maintain strong customer relationships. • Proactively identify and address customer needs and concerns. • Promote and sell Schwan's products to existing and potential customers. • Provide exceptional customer service, ensuring a positive and memorable experience. • Meet and exceed sales goals. • Generate new customers through provided leads and personal networking. Product Handling: • Properly handle and store frozen food products, ensuring quality and safety. • Maintain accurate inventory levels. • Adhere to all food safety and handling regulations. Administrative Tasks: • Complete required paperwork and documentation accurately and on time. • Utilize handheld devices and other technology to manage orders and customer information. • Reconcile daily sales and funds. Temp Graphic designer / merch store designer Iron empire clothing-Erie, PA October 2020 to February 2021 • • • • Generating apparel graphics creating apparel mockups Producing merch websites for online. Designing in Pantone for screen printing. Temp REMOTE contracted project Freelance Graphic Designer Grant larson text-Erie, PA March 2020 to June 2020 • 90 day project contracted freelance. • Generating K-6 textbook art for easy learning creative ideas math books. • Working through Asana remotely with 6 other graphic teams and uploading all work via ftp server to the publisher. Lead Graphic Designer The Ups store-Erie, PA August 2018 to March 2020 Graphic design: • Produce visual concepts, by hand or using computer software. • Working in illustrator, photoshop, and InDesign using proper CMYK and Pantone colors for print. While utilizing proper bleed and margin. • Managed multiple projects simultaneously, ensuring timely completion within budget constraints • Designed engaging digital assets including website banners, social media graphics, and email templates • Conducted regular design reviews to provide constructive feedback on team members' work while maintaining a positive work environment • Managed the organization of digital assets including file naming conventions, folder structures, version control systems etc IT Technician Specialist INCONTROL TECHNICAL-Erie, PA October 2017 to January 2020 Technical Support: • Pay close attention to users’ descriptions of computer problems. • Ask questions to identify issues and determine solutions. • Train users on new hardware or software. Network Troubleshooting: • Test and evaluate the organization’s computer network. (If personal home then evaluate the homes router and wireless adapter) • Troubleshoot network problems and individual user hardware or software issues. Hardware Setup and Repair: • Set up or repair computer hardware, including printers and scanners. • Troubleshoot and deliver solutions for common software problems. Education Bachelor's in Graphic design Independence University-Remote March 2019 to January 2022 Associate in Computer Information Systems/Networking Fortis College-Fairview, PA January 2016 to August 2017 Skills • Website management • IT • Microsoft Exchange • Linux • Analysis skills • Microsoft Publisher • APIs • Microsoft Office • Shell Scripting • System administration • Microsoft Excel • WAN • Marketing • Social media management • Customer service • Mac OS • CSS • Layout design • Malware analysis • Ethernet • PowerShell • IP networking • DHCP • Microsoft Outlook • LAN • Adobe Creative Suite • VPN • Adobe Photoshop • Technical support • Web design • Marketing automation • Computer hardware • Network support • Adobe Illustrator • Microsoft Windows Server • Encryption • Microsoft Powerpoint • VoIP • Typing • DNS • Graphic design • FTP • Windows • Information security • Digital marketing • WordPress • Network protocols • Help desk • Computer skills • Computer networking • Logo design • Network Monitoring • Microsoft Word • IT support • TCP/IP • Adobe Acrobat • SharePoint • Adobe InDesign • Software testing • Desktop support • Information management • Adobe Premiere • Active Directory • HTML5 • Communication skills • Azure • Software troubleshooting • Firewall • Cybersecurity • Network administration • Remote Access Software Additional Information Skills include • 18 years experience with Adobe products, currently utilizing adobe suite 2024 • 6 years experience with customer service • Over 5 years experience in the IT networking and technical fields.