Vanessa Hazel Corciega

Vanessa Hazel F. Corciega VIRTUAL ASSISTANT/ CUSTOMER SERVICE REPRESENTATIVE Email:-Skype:vanessahazel14 Phone/Whatsapp: - Address: Kiblawan, Davao del Sur Philippines PROFESSIONAL EXPERIENCE EXPERTISE A Virtual Assistant with 2 years and a Customer Service Representative with 3 years of experience in various tasks. A tech-savvy and problem solver that you can rely on. Enthusiastic individual with superior skills in both team-based and independent capacities. And those years taught me how to meet and exceed each customer's expectations with the service. Customer Service Email Management Appointment Setter Organizational Skills Data Entry SociaL Media Management Lead Generation PERSONAL SKILLS EDUCATIONAL BACKGROUND Highly organized, with excellent attention to detail Great interpersonal skills and ability to work with clients to create the best possible solutions Possess a passion for customer service Ability to work independently and as part of a team Bachelor of Science Major in Agriculture - Horticulture SCBMCI | Undergraduate Bachelor of Science Major in Compute Engineering Cor Jesu College |Undergraduate Saint Michael's School of Padada Secondary Diploma TRAINING LANGUAGES Amazon VA/FBA - Nov 4-5, 2022 English - C2 Wholesale and Online Arbitrage WORK EXPERIENCE Admin Coordinator/ Work Order Coordinator Sun Pointe Services, LLC| Feb 2024 to August 2024 This role involves managing administrative tasks like answering calls, scheduling meetings, creating presentations, and maintaining a virtual filing system. It also includes providing customer support, addressing inquiries, and resolving complaints. Additionally, the role supports operations by assisting with work orders, coordinating materials, managing documents, and handling clerical duties, including updating the Trello board and warranty forms. E-commerce Email Customer Support Daisy Grace Co| Nov 2023 to June 2024 As an E-commerce CS Support- we process warranty replacements, order cancellations, Refund and Discount and answer product questions, E-commerce Customer Support E & E Co. Ltd | Feb 2023 to Apr 2024 As an E-commerce CS Support- we process warranty replacements, order cancellations, credit recoveries and answer product questions, Virtual Assistant / Team Leader Shark Business Solutions LLC | Feb 2021 to May 2022 Appointment Setting/ Email management provide results for deleted negative items Works closely with the credit repair team. Respond and gather client's details for Credit Repair Email Chat Support Representative (Part time) Extend Your Team | May to October 2021 Responding to SBA Loan and Forgiveness Loan Status Updates on their prepaid card Customer Service Representative Conectys Philippines | Sep 2020 to Feb 2021 As an Email Support (Zendesk) we validate requirements and documents before approving the request for the promo and discount making sure that no fraud was happening. (Spotify, YouTube, The North Face, etc.) Order Processing | Order Fulfillment The Ark Project LLC | 2021 Seasonal Account To wire the flower orders and make sure will be delivered on the requested time Calling Flower shop for Price Changes, Delivery schedules, Product Availability Customer Service Representative IBEX Philippines | Apr 2019 to July 2020 As Customer Service Representative and Billing Specialist of one of the Biggest Telco in the US, we Handle customer complaints, Billing Inquiries we provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Manage large amounts of incoming calls, Generate sales leads • Identify and assess customers’ needs to achieve satisfaction. Customer Service Representative Teleperformance Philippines | Oct 2017 to Jan 2019 As CSR and a Billing Specialist of one of the Telco in New Zealand, we Handle Billing Inquiries for the Fixed Line we provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Manage large amounts of incoming calls Identify and assess customers’ needs to achieve satisfaction. Shining East Marketing Corp | Oct 2016 to June 2017 Lane-in -Charge | Promodiser As a Lane-in -Charge, Assist customer's needs, execute excellent customer service at all times, Act as a head promoter to my assigned area, in charge of refilling outright products, do listing of out of stocks for ordering submit to inventory analyst maintain the merchandising standard of his area of responsibility. Fashion Consultant Lee Cooper London | Dec 2015 to Sep 2016 helps clients work towards their fashion goals. picking out outfits for them, which match their preferences, style, body type, and budget. also spend some of time updating portfolio and studying the latest trends in the industry.