Vanessa Garcia

VANESSA GARCIA Block 30 Lot 3 Peter Street Emily Homes Cabantian Davao City 8000 C: - Email:-Skype ID: Vanessa.Garcia7100 Career Overview Focused customer service representative looking for a new challenge in a results-driven environment. Experienced in defining and analyzing customer requests to resolve issues accurately and quickly with high first contact resolution rates. Strong computer skills in a Windows-based environment and proven ability to learn unique software. A confident and effective communicator who receives excellent customer feedback. Core Strengths Excellent verbal and written communication skills Active listening skills Customer service orientation Strong problem solving ability Multitasking Organizational skills Attention to detail In-depth computer knowledge and competency in a wide range of CRM software. Devoted to data integrity Work Experience Customer Service Representative (Remote Worker) iSolutionSG 75A Killiney Road Singapore October 2016 – January 2017 Receive call inquires / service request for iPhone / iPad repairs Respond to customer emails and messages for repair service request and inquiries Quote repair pricing and schedule repair appointments Dispatch technicians for repair appointments Creates invoices for jobs and send receipts to clients Tabulate technician jobs and process technician payrolls Outbound Caller (Remote Worker) Pro Pacific Pest Control Escondido California August 2016 – October 2016 Dialed outbound / cold calls to leads and existing customers and sold pest control services Sales Associate / Customer Service Representative Convergys Abreeza Corporate Center JP Laurel Avenue Davao City September 2015 – August 2016 Answered customer inquiries about online orders, updated shipping and billing information on orders Processed/ cancels and reprocess customers online orders Sends/ creates promotion codes for customers Processed reshipments, returns and return labels and refunds Adjusted pricing, waived shipping fees, add additional discounts on existing orders and expedited shipping Reset customer online account passwords, assisted customers on their online shopping Customer Service Representative IBEX Global 3F IT Bldg. SM Lanang Premier JP Laurel Avenue Davao City June 2014 – April 2015 Answered customer inquiries about billing and services Handled customer requests for payments, adjustments, activations, upgrades and other services Assisted customer over the phone regarding products, promotions and new orders/ accounts. Updated existing customer information on database Documented all call information according to standard operating procedure Identified and escalated priority issues Routed calls to appropriate department Sold / recommended service and product options to meet customer needs Scheduled new installation/ expedited or amended orders Assisted customers through their online account Troubleshooting steps Maintain up-to-date knowledge about products and services.  Customer Service Representative VXI Global Solutions 2F Robinsons Cybergate JP Laurel Avenue Lanang Davao City February 2014 – April 2014 Handled customer inquiries about billing and services Processed new orders/ activations, payments and upgrades Addressed customer account queries and problems Routed calls to appropriate departments Consultant Sutherland Global Services Luisa Square IT Bldg. Villamor Street Cor. Jacinto Ext Davao City January 2012 – January 2014 Answered customer inquiries about tax refund and refund anticipation check Provided information about customer transaction history Respond to customer queries about services, equipment, promotions, roaming and billings.  Entered and processed customer orders and upgrades Enhanced customer retention and satisfaction by providing outstanding and prompt customer services.  Respond to customer needs and recommend appropriate products and rate plans.  EDUCATION Bachelor of Science in Nutrition and Dietetics University of Southern Mindanao Kabacan North Cotabato TECHNICAL SKILLS MS Office CRM software Data entry and collation skills Numeracy skills