Vanessa G. Mercado

VANESSA MERCADO INDEPENDENT CONTRACTOR CONTACT --Binan Laguna 4024 Philippines EDUCATION 2003 - 2007 COLEGIO DE SAN JUAN DE LETRAN Bachelor of Science in Commerce Major in Management Accounting SKILLS Time Management Customer Service Communication Administrative Interpersonal Adaptability Analytic TOOLS Meta Business Suite Google Workspace Hootsuite Microsoft Teams Monday.com Zoom Slack Adobe Photoshop Canva PROFILE A highly motivated and resourceful individual with a strong foundation in customer service, business development, and administrative support. Possesses strong adaptability, time management, and interpersonal skills to effectively collaborate with teams and stakeholders. Enthusiastic about staying on top of social media trends and leveraging digital tools to craft compelling social media strategies that align with business goals and growth. WORK EXPERIENCE Business Development Center Associate Mar 2024 - Jul 2025 Elite BDC l 1809E Broadway St. Ste 352 Oviedo, FL 32765 Manage multiple CRM and maintain client relationships to drive business growth Contacting potential clients through cold calls, emails and text Scheduling appointments for sales teams with qualified leads Building relationships with potential customers by addressing inquiries and providing them with relevant information Participate in weekly and month company meeting Business Development Center Associate Nov 2022 - Dec 2023 BDC Angels l Sunrise Chevrolet, NY 11375 Qualifying leads from marketing campaigns as sales opportunities Contacting potential clients through cold calls, emails and text Setting sales appointments and updating leads in the CRM Participate in weekly and month company meeting Bank Assurance Sales Executive Nov 2016 – Jun 2019 BPI Philam Life Assurance, Makati Philippines Sell product solutions on financial needs of BPI customers to ensure achievement of individual and company targets Act as a liaison between the customer and back office for policy servicing and claims Perform customer service and administrative tasks such as scheduling appointments, assisting clients with their transactions, responding to phone calls and emails, maintaining organized file systems for the organization, and submitting scheduled reports to managers Customer Service Representative Sep 2008 – Dec 2009 TeleTech(Telstra), Santa Rosa Philippines Handle high-volume inbound calls to resolve customer inquiries, complaints, and technical issues with professionalism and efficiency Multitask on multiple computer and phone system to attend the customer’s concern efficiently Achieve and maintain required metrics and goals by meeting all productivity and quality guidelines