Vanessa G. Mercado

VANESSA MERCADO INDEPENDENT CONTRACTOR CONTACT --Binan Laguna 4024 Philippines EDUCATION 2003 - 2007 COLEGIO DE SAN JUAN DE LETRAN Bachelor of Science in Commerce Major in Management Accounting SKILLS Time Management Customer Service Communication Interpersonal Copywriting Adaptability Analytic TOOLS Google Workspace Microsoft Office CupCut Canva Zoom Slack CRM PROFILE Proactive and detail-oriented Virtual Assistant with a strong foundation in customer service, business development, sales and administrative support. Skilled in Canva, Capcut and CRMs system with growing expertise in managing social media, creating engaging content, and analyzing performance metrics. Passionate about helping business connect with target customers through creative and data driven strategies. WORK EXPERIENCE Business Development Center Associate Mar 2024 - Jul 2025 Elite BDC l 1809E Broadway St. Ste 352 Oviedo, FL 32765 Managed communications for multiple clients, each utilizing different CRM systems while ensuring accurate updates Qualified leads and scheduled appointments for sales teams Assisted in creating digital communication templates to enhance outreach and customer engagement Collaborated with team to improve lead nurturing through consistent follow up and reporting Business Development Center Associate Nov 2022 - Dec 2023 BDC Angels l Sunrise Chevrolet, NY 11375 Qualified leads and supported digital outreach through email, text, and call campaigns Updated and tracked customer data in CRM to streamline marketing strategies, managed client scheduling, follow-ups, and calendar coordination, keeping all appointments and deliverables on track. Collaborated with the sales team, handing off qualified leads to close deals Bank Assurance Sales Executive BPI Philam Life Assurance, Philippines Nov 2016 – Jun 2019 Built customer relationships and presented tailored solutions aligning with financial marketing efforts Supported managers through email correspondence, task coordination, and operational updates. Performed customer service and administrative tasks such as scheduling appointments, coordinating transactions, attending to customer’s concern via phone calls and emails, maintaining organized file and submitting scheduled reports to managers Customer Service Representative TeleTech-Telstra Australia, Philippines Sep 2008 – Dec 2009 Handled high-volume inbound calls to resolve customer inquiries, complaints, and technical issues with professionalism and efficiency Multitasked on multiple computer and phone system to attend the customer’s concern efficiently Provided support that improved customers satisfaction scores and strengthened customer loyalty