Vanessa Dorie Dacut

VANESSA DORIE DACUT SALES & MARKETING ASSISTANT/ CUSTOMER SERVICE 10 Magalang St. Brgy Pinyahan Quezon City |-A versatile and skilled professional with experience in customer service, sales and marketing. Demonstrated proficiency in handling client communication efficiently, offering outstanding customer service, and crafting effective marketing initiatives. Experienced in communication, problem-solving, and multitasking with a history of establishing strong connection and achieving outcomes in customer-facing and marketing positions. COMPETENCIES Time Management Email Marketing Customer Service Digital Marketing Technical Support Sales Support Travel Booking ChatGPT Zoom Zoho CRM Microsoft Suite Kayak Meta Ads SOFTWARE Canva Google Suites PROFESSIONAL EXPERIENCE Assistant Marketing Manager Dec 2022 - Present Global Satellite Technology Services Inc. Create compelling marketing materials like brochures and engaging mini-commercials. Launched impactful social-media campaigns to enhance engagement and visibility. Organize events like product demos, roadshows, and conferences. Booking a hotel, an airline, or even representing the business at the event. Receive and process customer orders through various channels, including phone, email, or online platforms. Sales and Marketing Assistant Feb 2018 - Dec 2022 Global Satellite Technology Services Inc Monitor satellite and telecommunications competitors' strategies, services, pricing, and customer management. Collect and analyze customer feedback to identify needs, pain points, and satisfaction levels. Maintain and update the company website with SEO-optimized content, including product details, service information, and industry news. Customer Service Representative Sep 2016 – Feb 2018 Assisting customers with satellite signal issues, service disruptions, or hardware malfunctions. Global Satellite Technology Services Inc Guide customer through basic troubleshooting steps or escalate the issue to the technical support team if it requires more advanced intervention. Documenting common issues or technical problems reported by customers to help improve product and service offerings. EDUCATION Bachelor of Science in Tourism Management University of Rizal System Major in Tourism and Travel Management Bachelor of Arts in English Language Teaching Misamis University Relevant English language for Tertiary Level ADDITIONAL INFORMATION • • Languages: English Certifications: ➢ Unlock’s AI full Potential: Master Prompt Engineering (2025) ➢ BusinessManagement Training (2024) ➢ Customer Experience Training (2017) Jun 2013 - Apr 2016 Jun 2011 - May 2012