Vanessa Coetzer

-- VANESSA COETZER George, Western Cape, South Africa P RO F I L E : I’m a Human Resources professional with over 10 years’ experience working within the following industries: Financial Services (Banking & Insurance), Retail and Advertising/Marketing. I am an open-minded, confident person who enjoys problem solving and working under pressure. My greatest strengths are my analytical ability, building and maintaining strong client relationships and creative communication. I am eager to be challenged and to leverage my interpersonal skills and creativity to bring a solid customer service perspective to any HR position. HR SKILLS: - A good understanding of the many disciplines within HR, including diversity and inclusion, performance management, compensation and benefits, talent management, employee and recruitment. - Understanding of HR analytics techniques - South African labor law - Digital proficiency HRM techniques and people management skills Communication and presentation skills Problem-solving skills Stakeholder management and developing good work relationships across the organisation - Change management and project management capabilities SKILLS E D U CAT I O N SOFTWARE/COMPUTER PROFICIENCY: VOLKSKOOL HIGH SCHOOL 2000 - 2004 Potchefstroom, North West, South Africa Matriculation Exemption - Microsoft Office (Advanced) - VIP, Oracle & SAGE Employee Information System - Quickbooks Accounting - Toggl (Project & Time Management Platform), - Adobe Photoshop, Illustrator & InDesign - Qlikview - Korn Ferry Role Profiling COMPETENCIES: - Building Effective Relationships - Creative Communication - Time Management - Self discipline - Multi-tasking - Innovation, Research - Ethical NORTH WEST UNIVERSITY 2005 - 2007 Potchefstroom, North West, South Africa BCom Human Resource Management NORTH WEST UNIVERSITY 2008 - 2008 Potchefstroom, North West, South Africa BCom Honours Labour Relations AIHR HR Business Partner 2.0 Certificate Program 2021 - 2021 AWA R DS Quarterly HR Top Performer 2010 Tiger Brand Field Services Recognition Awards (Outstanding contribution & Innovation) 2010 and 2011 FirstRand Banking Group (FCC) First Class Custodian Annual Award: People Category 2017 FirstRand Banking Group (FCC) TGT Quarterly Award Telesure Investment Holdings 2021 1 - VANESSA COETZER - George, Western Cape, South Africa EXPERIENCE SELF EMPLOYED George, WC, South Africa Small Business Owner 08/2022- current - Overseeing management and office duties along with daily operations of the business. - Performing primary tasks related to bookkeeping, marketing, and advertising. - Promoting products on multiple channels, including social media, online ad campaigns, and word-of-mouth initiatives. - Act as digital designer that conceptualises special request from customers. Reasons for wanting to leave: Job stability TELESURE INVESTMENT HOLDINGS Johannesburg, South Africa Human Resources Business Partner 08/2019 - 07/2022 Divisions: Hippo.co.za, A&G Australia (International) & Support (HR & Legal) - Integrate HR into business through relationship building and partnerships to achieve their objectives and strategy. - Reskilling and upskilling: identify training needs and assist the L&D function in aligning training programs with business objectives. - Strategic workforce planning: ensure the company’s workforce has the right size, shape, cost, and agility for the future. - Succession planning: select and develop key talent to ensure there are talents to fill in critical roles. - Conduct weekly or bi-weekly meetings with business leaders and provide HR advice where necessary. - Be up-to-date on employment laws and regulations, as well as other legal requirements regarding people management, to help leaders ensure compliance. - Provide guidance on the creation and implementation of HR processes and policies. - Conducting day-to-day performance management guidance to line managers (for example mentoring, career planning, coaching, etc.) - Helping line managers deal with organisational, people, and change-related issues. - Collaborating with other HR team members on implementing innovative and inclusive recruitment strategies. - Responsible for managing end-to-end recruitment for each business area (specialist and operational roles). - Implementing reward and recognition interventions to increase bottom-line results and employee engagement. - Provide advice and suggestions for culture-related initiatives, such as cultural transformation - Implement HRM interventions on employee wellness, diversity and inclusion, or talent management - Working together with management and personnel to solve conflicts and help facilitate positive employee relations, maintain a good working environment, build morale, and decrease unwanted turnover. - Represent the HR team in internal and external forums and committees. Reasons for leaving: Relocation to another province (Western Cape, South Africa) 2 - VANESSA COETZER - George, Western Cape, South Africa EXPERIENCE Talent Sourcing & Operations Manager 10/2017 - 07/2019 GAPSHIFT Johannesburg, South Africa Talent Sourcing: - Develop and manage the full recruitment lifecycle ensuring a positive recruitment experience for all freelancers and independent contractors - Research, design and conduct a consistent recruitment procedure - Creating and managing recruitment campaigns which attract a diverse pool of candidates through online channels (e.g. social platforms and professional networks) - Design job descriptions and interview questions that reflect each campaign/project’s requirements - Streamline resourcing processes - Act as point of contact for all resourcing issues and matters - Create and manage talent database plans to meet the medium to long term resourcing needs - Candidate background checking for key roles to ensure suitability of applicants Operations Management : - Plan, organise, direct and evaluate company operations and resources - Manages all functions of operations including planning, budgeting, costing, campaign setup, and campaign optimisation - Assign tasks, set priorities and determine resource requirements based on the need of the campaign projects - Manage, co-ordinate and track assignments of freelance staff to execute plans - Manage compensation of freelance employees - Process cost estimations, invoices and reconciliation Other: - Assist with creating new marketing campaigns and communication as well as visual branding FIRSTRAND BANKING GROUP (FCC) Human Capital Consultant 06/2011 - 09/2017 Divisions: Group Treasury, Group Finance, Group IT, Procurement & HR Sandton, South Africa - Performance Management: Create high performance culture through the following: Balanced Scorecard Methodology used to align individual deliverables to strategy and monitor & QA of performance contracts Implement moderation sessions, create performance management reports (bell curves) and 360 degree survey roll out Coaching and mentoring to enhance performance i.e. poor performance and Personal Development Plans Performance Management Staff Sessions to create consistency in understanding and allocating performance ratings Recruitment and Selection: Manage all recruitment processes end to end which includes psychometric assessments, competency based interviews & onboarding administration - 3 VANESSA COETZER -- George, Western Cape, South Africa EXPERIENCE FIRSTRAND BANKING GROUP (FCC) Sandton, South Africa Human Capital Consultant (continued) - Recruit for highly specialised and senior roles through various platforms i.e. agencies, LinkedIn, iRecruitment - Ensure efficient execution of talent sourcing practices to ensure business gets - - - - - - - maximum value for spend and workforce profiling is aligned to EE Targets Engagement: Stay Interviews. Assist with the roll out of Group Engagement Survey. Analyse results of all staff surveys for trends at a business level and create actions plans to address gaps Talent Management: Implement talent management framework and methodology, talent mapping, development of succession plans and aligning it to reward. Retention opportunities and development plans. Implement talent review forums and identify ACI talent, scare and critical roles, high potentials and high performers Learning and Development: Roll out of Leadership 360 surveys (LDR) with coordinating feedback sessions. Aligning Personal Development Plans (talent management initiatives) to Learning curricular. Career path development and career discussions. Tracking of coaching and mentoring. Driving the implementation of the outlined training as per WSP. Industrial Relations: Support business in several restructures, redeployments and realignments Advisory service to management and staff, Implement, research and administer IR cases (early retirements, retrenchments, disciplinary, poor performance) Remuneration and Recognition: Recognition awards programme, Benchmark roles using Remchannel salary survey, Exco review of proposed salary increase and bonus per employee for annual salary increase Employment Equity: Develop and implement EE Targets and monitoring Provide report for EE Targets and qualitative and quantitative plan per business unit Monitor workforce targets EE qualitative plan, EE learning; ensure motivations in place for EE consultation forum HR Systems and Reporting: Assist in the implementation of Oracle systems (iRecruitment, HR Core, 360 tool, succession, performance management) Implement Change Management initiatives and system training for all staff Develop and Maintain HR Oracle Organisational Structure Ensure quality MI reporting on various reports (workforce movement, HC dashboards, & WSP) Relationship building: Build relationships with key stakeholders and utilises networks inside and outside the organisation to enable the team to deliver on its objectives Partner with various specialists at FirstRand for implementation of HC initiatives such as Oracle, Wellbeing, and Remuneration etc., create and present various HC Reports at EXCO, develop Human Capital Focus Area per BU 4 VANESSA COETZER -- George, Western Cape, South Africa EXPERIENCE SMOLLAN (TIGER BRANDS) Johannesburg, South Africa ADVTECH RESOURCING Johannesburg, South Africa Learning and Development Officer 06/2009 - 05/2010 Coordinate mandatory training programs - All stakeholders to mandatory training are timeously made aware of the booking details. - Booking & Training details are accurately recorded on the system. - Replacements are found for cancellations to confirmed bookings. - Formal & informal communication-Positive stakeholder feedback. - Facilitate Orientation & Mentorship courses. Coordinate learnership programs - Ensure that mentors are adequately trained to provide support to learners. - Allocate 190 learners to a mentor with the regular feedback sessions. - Learner performance is efficiently tracked and managed through the appropriate channels. - Learnership stakeholders receive accurate & timeous progress reports & other relevant information pertaining to learnerships. - All competent learners are placed before the end of the program. Process bursary applications - Bursary applications are submitted ahead of closing dates. - All the relevant candidate details are accurately captured and communicated to the appropriate parties. - Effective communication in respect of bursaries with the relevant line managers is maintained. Develop & implement PDP's for all succession candidates - Ensure that all succession candidates have a PDP in place. - PDP requirements (Matrix/Template/Tests) are completed within timeframes and as per the PDP development plan. - Training programs are efficiently booked & coordinated, stakeholders timeously informed & details accurately recorded/updated- subsequent to completion of modules. Develop & implement a management development plan - Set meetings with regional managers/BU managers. - Draft a plan for addressing the development needs identified. - Implement the plan - make bookings, communicate details, and coordinate confirmations. - Track the progress of the LNA implementation plan & report the results to the relevant stakeholders. Ensure effective reporting & maintenance of corporate memory - Detailed & accurate reports. - Legislative reporting HR Administrator 01/2009 - 05/2009 - Capture and compile all training transactions for the company's Annual Training Report (ATR) - Compile weekly and monthly training statistics per trainer/facilitator - Capture training registers onto relevant database - Ensure that the training drive is updated - Manage rsvp's and correspondence - Order food and refreshments for each training event - Manage invoices (material and refreshments) and ensure timeous payment - Manage the training library of the company - Prepare manuals and training material required for each training event - Investigate and research external training courses for the company and set up meetings with external training companies - Assisted in drafting a Training and Development policy - Part of company's Training Committee - Book necessary external training courses and ensure timeous payment - Booking training venues - Keep record of the training department's leave applications 5