VANESSA BENNE
Doha, Qatar | - |-| LinkedIn
PROFESSIONAL SUMMARY
Results-driven Project Administrator with 5+ years of expertise in refugee case management,
process optimization, and cross-functional team leadership. Proven track record of improving
operational efficiency by up to 45%, reducing case backlogs by 15%, and enhancing team
performance through targeted training programs. Skilled in compliance, stakeholder engagement,
and data-driven decision-making. Passionate about humanitarian work and international migration
policies, with a strong foundation in legal and labor rights advocacy.
PROFESSIONAL EXPERIENCE
International Organization for Migration (IOM) - UN Migration– Doha, Qatar
Project Focal Point (Case Management) | July 2024 – Present
● Managed scheduling for 200+ refugee interviews, reducing delays by 15% through improved
communication and resource allocation.
● Led a team of 8 Project Assistants, optimizing case processing efficiency by 20% by
implementing a new workflow system and conducting targeted training sessions.
● Ensured 100% compliance with SOPs and maintained zero data breaches by introducing
enhanced confidentiality protocols.
● Spearheaded a new reporting system, reducing report turnaround times by 25% and
improving data accuracy for stakeholder decision-making.
● Implemented workflow enhancements that increased team productivity by 15%, including
the adoption of digital tools like Asana for task tracking.
Church World Service (CWS) – Kigoma, Tanzania
Senior Case Quality Specialist | March 2024 – June 2024
● Reduced case backlog by 15% by redesigning case prioritization processes and introducing a
digital tracking system.
● Developed and delivered staff training programs, increasing case management accuracy by
20% and reducing errors in documentation.
● Strengthened interdepartmental coordination, cutting case processing delays by 10% through
weekly cross-departmental meetings and shared dashboards.
● Designed and implemented quality control reports, improving case tracking accuracy by 15%
and enabling faster decision-making.
Field Processing Caseworker | March 2023 – March 2024
● Conducted 300+ in-depth resettlement interviews, ensuring 100% compliance with USRAP
policies and achieving a 95% approval rate for high-priority cases.
● Coordinated logistics for field operations, reducing case review times by 20% and improving
data accuracy through streamlined documentation processes.
● Played a key role in the successful resettlement of 150+ refugees to the U.S., collaborating
with international partners to ensure timely processing.
AEON Law – Seattle, Washington (Remote)
Patent Paralegal | June 2021 – October 2022
● Streamlined legal operations, increasing efficiency by 45% through the implementation of
standardized workflows and digital tools.
● Developed SOPs and training materials for new paralegals, reducing onboarding time by
30% and improving team consistency.
● Managed client communications and case filings, improving response times by 35% and
enhancing client satisfaction.
Legal Human Rights Center – Dar es Salaam, Tanzania
Labor Legal Officer | August 2020 – August 2021
● Provided legal aid and consultation to 50+ clients, achieving a 60% improvement in case
resolution success rates through meticulous case preparation and advocacy.
● Conducted research on labor laws, contributing to policy recommendations that influenced
local labor reforms.
LEADERSHIP & VOLUNTEER WORK
Hope Sustains Life – Local Liaison | 2022 – Present
● Strengthened partnerships with 10+ local organizations, increasing community outreach by
30% and securing funding for refugee education programs.
Women of Influence – Volunteer | 2021 – Present
● Led monthly discussions on gender-based violence, reaching 200+ participants and
providing legal guidance to 50+ women.
EDUCATION
University of Dar es Salaam
Bachelor of Laws (LL.B.) | 2018
CERTIFICATIONS & SKILLS
Certifications:
Prepared to sit for the Project Management Professional Exam (PMP)
Technical Skills:
MS Office, Google Suite, START, Asana, Slack, Zoom
Languages:
English (Proficient), Kiswahili (Native), French (Conversational)
PUBLICATIONS
● "The Effects of Sexual Harassment in the Workplace: A Look into the Financial Sector in Dar es
Salaam, Tanzania" – Undergraduate Thesis, 2018
INTERESTS
● Reading (Currently: Outliers by Malcolm Gladwell)
● Exploring new cuisines and cultures
● Film analysis and storytelling
