Vanessa Castro

Vanessa Castro Hincapie Administrator A highly skilled and experienced resource manager with a proven track record of maximizing organizational value, along with a sharp analytical mind and the personal qualities essential for successful performance in demanding positions. Proactively identifying and taking advantage of new opportunities, characterized by rapid and efficient adaptability, and maintaining an optimistic attitude, allow me to add value in the development of my work. EXPR 2020-06 - 2025-07 Personal Info Business and E-commerce Manager MAVKA STORE, Medellin Boosted annual revenue by 30% through data-driven eCommerce strategies. Managed product listings, inventory, shipping, and customer service across Amazon, Facebook, Instagram, Wix, Mercado Libre, and WhatsApp. Oversaw Amazon FBA and Seller Central accounts. Launched marketing campaigns and new products, increasing sales by 50% in 3 months. Handled accounting, sales reports, and payments. Grew social media engagement by 30% and followers by 12% in 2 months. Managed suppliers in China and the U.S., including full import process. 2022-08 - 2024-11 Virtual Assistant Freelancer Managed 60+ emails daily, ensuring fast responses and smooth workflow. Completed admin tasks with 99% customer satisfaction. Reduced data entry errors by 25% through accurate and efficient processing. Supported clients with email/calendar/social media, reports, ecommerce, and tools like Excel, Word, PDF, PowerPoint, Notion, Slack, ChatGPT. Resolved customer issues within 24 hours. Organized and prioritized supervisor’s inbox and conducted research for projects. 2020-05 - 2022-06 Financial and Administrative Manager Elixir By La Maga, Medellin Partnered with C-level executives to develop long-term growth strategies. Oversaw admin, HR, accounting, inventory, production, shipping, and imports. Increased sales by 50% through market expansion and advertising. Streamlined operations, achieving 60% process standardization. Led direct import strategy, cutting costs by 20% per shipment. 2016-02 - 2020-05 Administrative Coordinator Zona Logistica S.A.S, Medellin Established a centralized call center, improving customer service by 65%. Managed departments: purchasing, systems, legal, fleet, and call center, EDUC 2010-01 - 2015-12 Business Management, Management, International Business Management Ceipa Business School, Medellin - 2024-07 SMC: Smart Money Concepts Capital Trading, Peru 2020-02 - 2023-06 Finance, Technical Analysis of Financial Markets Golden Wolf Trading, Medellin 2023-05 - 2023-10 Microsoft excel financial Ceipa Business School, Medellin - 2023-03 Neuro-Linguistic Programming Politecnico Superior, Colombia HILT Effective Communication Leadership Adaptability Microsoft Office Suite Project Management E-commerce platforms Strategic planning 2015-06 - 2015-12 Assistant in the International Trade Unit Camara De Comercio Aburra Sur, Medellin, Colombia Supported SMEs through the complete import/export process. Planned and coordinated international trade events. Managed databases of trade-active companies in the Aburrá Valley. Executed full export operations for 5 companies. Prepared reports and assisted with dispute resolution in trade activities. Multitasking Abilities Data analytics LANG English Spanish INTR Hobbies: Gym, Read, Gardening, Travel