Vanessa Balawon

Vanessa Balawon-l Skype ID: live:.cid.5f9fb35079cf340 | Philippines Summary Detail-oriented and proactive virtual Executive Assistant with 5+ years of diverse experience supporting C-level executives and managing complex administrative tasks. Proven track record in calendar management, travel coordination, digital communication, and operations support across healthcare, finance, and marketing industries. Committed to maintaining confidentiality, enhancing productivity and efficiency, and streamlining daily operations to ensure business success. Recognized for proficiency in administrative tools and contributing to business growth by enabling leaders to focus on high-impact initiatives. Experience Administrative Assistant l Family Alliance Home Care l November 2024 - January 2025 ●​ Coordinated physician and caregiver schedules, improving appointment flow and reducing no-show rates. ●​ Handled inbound calls and texts to confirm appointments, answer patient questions, and provide timely updates. ●​ Maintained accurate digital records and supported compliance with healthcare documentation standards. Financial Operations Coordinator l Full Service Pros l October 2023 - October 2024 ●​ Managed high-volume billing support and customer account communications via email and phone. ●​ Streamlined administrative workflows using CRM tools, enhancing team productivity. ●​ Liaised with finance and operations teams to resolve discrepancies and ensure timely service delivery. SEO - Link Building Specialist l Noah Kain Consulting l September 2021 - June 2024 ●​ Executed digital outreach campaigns, building strong backlinks and boosting site authority. ●​ Tracked link performance and reported metrics, contributing to campaign strategy. ●​ Provided executive support in scheduling, reporting, and campaign documentation. Academic Transcriptionist l Leidenschaft Academic Service l August 2021 - December 2022 ●​ Transcribed lectures and interviews with a 98% accuracy rate, meeting strict academic formatting requirements. ●​ Prioritized and organized large volumes of data, ensuring on-time delivery. ●​ Maintained confidentiality of research data and student information. Assistant Store Manager l 4V Sisters Convenience Store l February 2019 - May 2021 ●​ Supervised daily store operations including inventory, employee scheduling, and cash flow tracking. ●​ Implemented strategies that improved customer satisfaction and streamlined supply orders. ●​ Addressed customer service issues and resolved complaints promptly. General Service Crew l Dunkin’ Donuts & McDonald's l June 2018 - August 2018 ​ ●​ Processed transactions quickly and accurately in a high-volume environment. ●​ Assisted in food prep, sanitation, and restocking while maintaining excellent customer interaction. ●​ Learned fast-paced teamwork and problem-solving under pressure. Specific Industry Experience Healthcare, Finance, Construction, Digital Marketing & SEO, Customer Service, Academic and Transcription Service, Retail Education BS in Business Administration Major in Financial Management l University of Baguio l Batch 2018 Skills Technical Skills: Calendar management, email and inbox management, document organization, travel coordination, data entry, bookkeeping assistance, CRM management, transcription, and SEO. Soft Skills: Strong communication, time management, problem-solving, adaptability, discretion, attention to detail, and critical thinking. Software Proficiency: Google Workspace, Microsoft Office Suite, RingCentral, Slack, Trello, Asana, ClickUp, Zoom, HubSpot, Zoho CRM, Calendly.