Vanessa Alinea

 Vanessa Vida Ching Alinea  Blk13 Lt8 Mt.San Cristobal St. GreenValley Subd. San Pablo City Laguna  - E-mail:- Objective To obtain in a challenging and result-oriented environment where my skills will be enhanced and developed. To join an organization that provides opportunities for career growth. Work Experience Infocom Technologies Technical Support / Customer Service Representative – January 9, 2008-May 30, 2012 Answers telephone calls from customers. Provides courteous and professional customer service in responding to phone requests for technical assistance from end users of DSL regarding Internet connection, email and system configuration, web loading and browsing. Takes care of customer’s complaint regarding the use of DSL with speed and professionalism. Answers general questions and provides extensive learning to end users on DSL functionality. Identifies, researches, and resolves customer issues using the computer system. Troubleshoots issues with DSL installation and configuration. Provides implementation assistance. Follows-up on customer inquires not immediately resolved. Transfers customer calls to appropriate staff by referring the customer to dial the correct telephone number. Osurion CTS Sales Representative - November 28, 2012 – December 7, 2012 Serves customers by selling mobile application including websites and SEO, meeting .customer needs. Virtual Assistant March 4,2013 – March 15, 2013 Data Encoder Yeep Media Ltd Virtual Assistant May 2013 – June 2014 Provides online administrative, secretarial, and clerical support, as well as creative and/or technical services for clients. Keep pace with SEO, search engine, social media and internet marketing industry trends and development. Research and administer social media tools and strategy. Create and support marketing content to socialize and use for social media purposes (e.g. writing articles for the blog, publish and manages the content (entries and posts articles) to the web, upload files, build the site, create twitter, facebook and add blog links, article directories and social bookmarking sites ) for SEO. Some of my works are http://www.litecoindicegame.wordpress.com/ to promote http://www.litecoin777.com http://www.ebooksfreedownloadnow.wordpress.com/ to promote http://www.ebooksx.com http://www.bitcoindice.me/ http://www.bitcoindicecasino.wordpress.com/ Capture Pop up Ads using iMacros Rock-a-bye Baby Kids, Inc. Research Manager April 2014 – Present A hard working Research Manger who performs and delegates all her multiple duties in a respectful and professional manner. Make sound decisions and Work directly with the owner and researchers at all levels of responsibility. Can also motivate staff to do better. Ability to manage through others. Prioritising important tasks and ensuring they get done first. Ability to follow and comprehend complex instructions, short correspondence, and memos. Checking the researchers finds and make sure to reach quotas. Skills Computer Literate: proficient in MS Word, MS PowerPoint and MS Excel, MS Outlook, Internet Explorer. Email Configuration, Basic Trouble Shooting of Internet Connection. Knowledge in Adobe Photoshop, SEO and Wordpress Can work under pressure efficiently Ability to meet deadlines and requirements in minimum supervision Education Tertiary: Adamson University Bachelor of Science Major in Computer-(Graduated) Secondary: Philippine Pasay Chung Hua Academy - St. Mary of the Woods School - Primary: St. Mary’s Academy - Training and Seminars Summer Training Enrichment Program ON Employment Adamson University Visual Basic.Net Adamson University PC Trouble Shooting Adamson University Software Development Seminar Adamson University Wireless LAN Adamson University CMTC International Marketing Corporation (April 2, 2007 to May 23, 2007) (On the Job Training) Call Center Training Course VYP-Management Systems Consultants (October 25, 2012 to November 28, 2012) SEOmoz Online Course (September 9, 2013) SEO Training Course Personal Information Date of Birth: July 1, 1982 Place of Birth: Manila, Philippines Gender: Female Civil Status: Single Religion: Roman Catholic Character Reference Mrs. Meralyn Gaite -Infocom Technologies (Team Leader) - Mrs. Jayne C. Tuazon -VYP-Management System Consultants Customer Service Trainer - I, Vanessa Vida Ching Alinea, am hereby certify that all of the above information is true and correct to the best of my knowledge. _________________________ Vanessa Vida Ching Alinea