Vanessa Abaka Anaman

VANESSA ABAKA ANAMAN - |-| Linkedin.com/in/VanessaAnaman EDUCATION Kwame Nkrumah University of Science & Technology (KNUST) Bachelor of Laws (LL.B) August 2020 Aburi Girls’ Senior High School WASSCE May 2016 Tower Preparatory & JHS BECE June 2013 ACHIEVEMENTS ➢ Service recognition (Customer Service Star) 2023 ➢ Service recognition (Customer Service Star) 2024 EXPERIENCE Frontline Intern/ CX Specialist March 2024 - Present Access Bank (Ghana) Plc, Accra, Ghana - International Commercial Bank in Ghana and Subsidiary of Access Bank Group ➢ Collaborating with internal departments to optimize customer service processes and improve overall customer satisfaction; ➢ Performing enhanced due diligence in relation to customers’ mandates to prevent fraud, money laundering, and theft; ➢ Monitoring KPIs such as customer satisfaction scores, Net Promoter Scores (NPS), and customer retention rates; ➢ Using data analytics tools to identify trends and patterns in customer behavior and preferences; ➢ Opening and closing accounts as required, managing large volumes of incoming calls, and following up with customers to ensure their issues have been resolved satisfactorily. Frontline Intern/ Bank Teller February 2022 - March 2024 Access Bank (Ghana) Plc, Accra, Ghana - International Commercial Bank in Ghana and Subsidiary of Access Bank Group ➢ Handling customers’ financial transactions such as cash and cheque deposits, cash and cheque withdrawals, transfers, and cash advances; ➢ Performing enhanced due diligence in relation to customers’ mandates to prevent fraud, money laundering, and theft; ➢ Adhering to policies, procedures, and regulations related to Retail Banking to complete necessary documents and maintain customer confidentiality; ➢ Processing salaries of institutions, standing orders, and performing outward bank transfers and cheque deposits. Freelance Legal Advisor March 2021 - Present Online Legal Advisor, Accra, Ghana ➢ Conducting legal research; gathering related legal information with the aid of decided cases and legislation; ➢ Providing support in legal issues; ➢ Deciphering laws, rulings, and regulations in legal documents with the help of various law reports and case laws; ➢ Aiding clients by assembling, proofreading, and drafting contracts and other legal documents for investors, which recently won one of my clients over $10 million in investment for a fish farming project in Tema, Ghana. Legal Intern December 2021 - February 2022 Velia Consulting Limited, East Legon, Ghana - Corporate Governance, Risk and Compliance Management ➢ Assisted with compliance of all relevant statutory and regulatory requirements of client companies such as Expresspay Ghana Limited, Quantum Coast Limited, and Complete Farmer Company Limited; ➢ Assisted with the creation of best corporate practice policies for Agriaccess, an agriculture and technology company in Ghana; ➢ Performed legal research on the ease of expanding businesses in Anglophone countries to French markets and designed corporate social media posts for the company’s platforms; ➢ Assisted in organizing board and shareholders’ meetings and drafting minutes for Complete Farmer Company Limited, Busara, Quantum Coast Limited, and Expresspay Ghana Limited. Journalist/ Volunteer January 2021 – February 2022 Ghana International Radio (GIR), Accra, Ghana - Ghana International Radio (GIR), Accra, Ghana - Online Radio and News Publication ➢ Represented the news channel professionally and developed local sources for stories; ➢ Conducted unbiased and ethical news reporting; ➢ Traveled throughout the country to investigate and report on approved stories. Legal Assistant June 2018 - August 2018 Ghana Cocoa Board (COCOBOD), Head Office, Accra - Legal Department - Ghanaian government-controlled institution that fixes the buying price for cocoa in Ghana ➢ Assisted Legal Officers with the preparation and drafting of legal documents such as Letters of Administration and Deed of Assignment; ➢ Supported lawyers in scheduling and holding preliminary meetings with clients; ➢ Collaborated with the Managing Director of the Legal Department on research into The Workman Compensation Act of Ghana, relieving the company from liabilities. Legal Intern June 2018 - August 2018 GLICO Group of Companies, Head Office, Accra - Legal Department - Leading Insurance Group in Ghana ➢ Conducted research and drafted pleadings for active litigation involving the company and its clients. ➢ Assisted the Chief Legal Officer in the production of substantive manuals for legal advocates. Legal Intern Prestige Partners Law Firm, Accra, Ghana - Private Legal Practitioners June 2017 - July 2017 ➢ Performed research and wrote memoranda; ➢ Managed case files; ➢ Attended client meetings and trial hearings. LEADERSHIP EXPERIENCE President, Lady Ushers, KNUST September 2017 – February 2020 ➢ Oversaw organization of church activities and organized members. Vice President, French Club, Aburi Girls’ SHS February 2015 – March 2016 ➢ Oversaw the running and management of the club. SKILLS AND INTERESTS ➢ Skills: Microsoft Office, Zoho, Legal Research, Legal Writing, Advocacy, Analytical and Logical Reasoning, Knowledge of Substantive Law and Legal Procedure. ➢ Interests: Law, Financial Markets Regulations & Law, Cybersecurity & Criminal Justice and Information Systems. VOLUNTEER ACTIVITIES ➢ Ghana International Radio as a News Presenter for the 2020 General Presidential and Parliamentary Elections; ➢ Give Thyself Wholly (GTW) Conference 2019; ➢ Legal Outreach – KNUST Law Faculty October 2018. LANGUAGES Fluent in English, French, Twi, Ga, Fante. REFERENCES Lawyer George Ferguson Laing Ghana Cocoa Board (COCOBOD) -- Lawyer Ebo Dantse Bentsi-Enchill Letsa Ankomah (BELA) --