Vanda Sanreah M. Gonzales

Anchake_Vanda YN CS | CSR VANDA SANREAH GONZALES AMAZON CS | DATA ENTRY | LEAD GENERATION | GRAPHICS Altar Apartment, Door E-1, Lower Tuog Chapil, Brgy. Doña Feliza Mejia, Ormoc City, Leyte, Philippines. 6541 VANDA SANREAH GONZALES MANAGEMENT & TECHNICAL SERVICES WORK EXPERIENCES OBJECTIVE “To harness my degree and make a great impact on the institution that I render my services to, and to have a better understanding of the global network and cultural diversity. To share my gifts to as many people as possible and take businesses to heights. To utilize and explore the Information Age through globalization and be a part of something "BIG"; and of course, self-fulfillment.” CORE SKILLS Data Entry Business English Amazon MS Office Web Content Adobe Photoshop,CS3,CS5 Proofreading Email Handling Transcription Invoice Issuance Team Leadership Customer Service Lead Generation Research & Analysis Wordpress Harvard Citation References: Irene Fatima Rayat-Veloro | HR Mentor Bizmates Philippines Inc--Joma Catayas | Independent Broker Former Supervisor Richwood Homes--Joel Sanico Aba | Team Leader Former Supervisor QUALFON Dumaguete-- vandasanreahgonzales@ gmail.com FACEBOOK.COM/PRO FILE.PHP?ID=- Company Name: Bizmates Philippines Inc. Position: Business English Trainer | Assessor Period: 2015 - Present Role: render Business English training services to corporate Japanese clients who are bankers, private businessmen, CEO's, and even Japanese senators (members of the Parliament) Technologies used: Trainer's portal, MS Office, Google Docs, Dropbox, Skype, Web Search Company Name: NetStripes (NSW Australia) Position: Lead Generation / Copywriter / Social Media Manager Period: 2017 Role: contact leads and get them to register, book appointments using Google calendar, write blogs for social media newsletter, proofread documents, data entry into CRM, Google spreadsheet Technologies used: Zoho CRM & mail, Skype calling, Google Drive, MS Office, Fantom, Facebook Adverts Manager, Adobe Photoshop Company Name: Amazon (Reseller) Position: Customer Service Period: 2017 Role: deal with customer queries, refunds, replacements, manual fulfillment orders, promotions, process VAT invoice, run campaigns Technologies used: Amazon Seller Central, Shipstation, Helpscout, Textexpander, LionCow, Trello, Zulily, Privacy Cards, Evernote Company Name: Cosmetique Boutique (US) Position: Lead Generation Specialist Period: 2016 Role: contact and verify leads - American doctors and clinics; sold skin care products and cosmetics Technologies used: X-Lite, CRM, Zoiper, HIPAASpace, Yelp, Google, MS Office Company Name: Chasdin Builders (US) Position: Virtual Assistant | Back Office Admin Period: 2013 Role: contact vendors and contractors, logistics, negotiate prices, request and compare quotes, ticketing, invoice issuance, call handling, email handling, lots of spreadsheets, file conversion Technologies used: Zoiper, Line 2, MS Office, PDF, Skype Calling, WhatsApp, Web Search Company Name: GBK Farms (Private) Position: Records Administrator Period: 2010 - 2013 Role: Weekly Payroll & VALE, SSS and Philhealth Processing and Contribution, Documentation & Emailing, updating Sugarcane Milling Schedule, Bank Loan Proposal w/ Cash flow preparation, Ticketing | Tracking, Sales Invoice | Cash Invoice, Payment Voucher Issuance, Company ITR Processing, MS Excel, P.O. signatory Technologies used: MS Office VANDA_GONZALES 1 - https://www.linkedin.com/in/v anda-sanreah-gonzales-/ V.S.M.Gonzales Company Name: Qualfon (BPO) -StraightTalk Wireless (US) - Net10 (US) Position: Customer Service Representative Period:- Role: Inbound Call, Outbound Call, Troubleshooting, Subscription Management, Technologies used: CRM, RSS, Avaya Bukas Loob Sa Diyos – Weekly Adoration Mass BANGON Mini-Farms (Landbank of the Philippines) – Volunteered to help the victims of the Supertyphoon Hai Yan (2013) start-up Agri-businesses (Facilitator) SPED - Volunteered in educating special children and other handicaps Volleyball Sports Clinic - Summer Sports Camp Company Name: Kindle @ Amazon Position: Freelance | Book Reviewer Period: 2014 Role: write book reviews for KIndle books at Amazon Technologies used: VPN, MS Word Company Name: Richwood Homes | Independent Brokerage Position: Realtor / Real Estate Agent Period: 2016 Role: coordinate realty firm with lead broker, meet up with prospect buyers, site tour Technologies used: MS Office, Adobe Photoshop Company Name: Upwork Position: Freelance Transciptionist (Australian) Period: 2014 Role: transcribe audio files into Clean Verbatim or Full Verbatim, and File Format Conversion as per client's request Technologies used: mp3, mp4, MS Word Student Government Council | Member –Saint Paul University Dumaguete Class Honors - President – class-, High School Debate Team, Press Relations Unit Volunteer –Community Outreach Program, Remote Feeding Program Member –Bukas Loob sa Diyos , Writer's Guild, JT Events Champion - Poster-Making Contest, Slogan-Making Contest Company Name: My Virtual Assistance Group Inc. Position: VA | Article Writer Period: 2009 Role: wrote 500-word article per topic, feature writing, internet research Technologies used: CRM, MS Word, Article Spinning EDUCATION Bachelor of Mass Communications Silliman University 2008 – 2012 Secondary | High School Saint Paul University Dumaguete 2004 – 2008 Elementary | Grades 3,4,5, & 6 West City Elementary School (SPED-FL) 2000 – 2004 Elementary | Grades 1 & 2 Saint Louis School - Don Bosco 1998 – 2000 Primary | Nursery, Kinder 1, Preparatory Silliman University | Early Childhood 1995 - 1998 vandasanreahgonzales@ gmail.com FACEBOOK.COM/PRO FILE.PHP?ID=- VANDA_GONZALES 2 - https://www.linkedin.com/in/v anda-sanreah-gonzales-/ V.S.M.Gonzales