DO NGOC KHANH VAN (VIVIAN)
HO CHI MINH, VIETNAM
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Summary
● Working a variety of administrative duties.
● Eager to join a new team of people and assist them as a dedicated and passionate Receptionist.
● Responsible as a Receptionist and Admin, passionate about delivering outstanding quality and service.
Offering 7 years of experience in the industry with a history of recognition for performance.
Skill Highlights
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Filing paperwork
Friendly customer service
Communication skills, phone manners
Ability to work individually and in a team.
Microsoft Office proficiency
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Customer Service Skills
Adaptability
Design simple work on Canva
Experience
Policy Management Controller – 08/2023 to now
Fullerton Health Vietnam LLC
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Keying Policy schedule (Table of Benefits, Premium, Period of Insurance, etc) onto LISA system.
Working with Insurance Company and Broker to update addition/deletion during insurance period.
Issue Insurance Card (hard/soft) based on customer’s request.
Working with Claim Department to pay the reimbursement accordingly to the policy.
Receptionist cum Admin Assistant – 12/2021 to 07/2023
Fullerton Health Vietnam LLC
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Welcome guests and clients in a friendly, positive manner.
Answer telephone calls and handled inquiries.
Making necessary arrangements for appointments – travel bookings (hotel & flight tickets).
Coordinate with others to receive all necessary repots required by the Deputy General Director and Heads
of Department.
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Working with suppliers: mail services, stationery, office supplies, plans, transportation (Grab,
Vinasun), cleaning services, etc.
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Support other teams when need it (such as Data Processing; Finance; Customer Service and Human
Resources).
Work with accountant and settle payments for monthly expenses.
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Secretary - 06/2019 – 5/2021
Hotel Equatorial HCMC
Education
Bachelor of Business Administration: Restaurant & Hotel Management - 2012
Ton Duc Thang University, HCM
