VALIEN VALDEZ
Davao City, Philippines8000|-|-
Professional Summary
Energetic and optimistic customer service representative with over 8 years of professional experience in
high-volume and fast-paced environments. Demonstrates strong system navigation and resolution rates. Capturing
timely resolution to drive client retention. Helped reduce First Response Time by 20% within the first quarter of
employment.
Experience
Contact Centre Representative
01/2023 to 12/2023
Mynd Management
Applied correct hold and transfer procedures, consistently keeping call times within the time frame target.
Recorded details from customer communications on CRM.
Increased customer satisfaction by offering friendly, helpful and informative customer service.
Strived to meet and exceed call centre targets while maintaining excellent customer care.
Customer Service Representative
Compass Experience labs, Ohio
CHAT AND EMAIL SUPPORT
Assist customers in tracking their orders online
Process refunds for returned items
Process returns/exchanges for incorrect size and defective.
Maximized customer satisfaction by resolving service issues promptly.
Processed and issued product orders and service upgrades for customers.
10/2019 to 11/2022
Maintenance Coordinator
10/2016 to 09/2019
Onerent Management, California
Handled maintenance requests submitted by tenants through email, text, and call
Assisted tenants on how to troubleshoot maintenance problems like appliances not working or minor
plumbing issues
Sourced vendors for maintenance work.
Supervised contractors on-site to verify completed work met legal and company requirements.
Examined work orders to determine priorities.
Delegated tasks to capable employees to efficiently manage resources.
Customer Service Representative
03/2015 to 09/2016
Offsourcing Philippines Inc, Davao City
Maximised customer satisfaction by resolving service issues promptly.
Oversaw customer account inquiries, accurately providing information to resolve service complaints and
guarantee customer satisfaction.
Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
Performed well at quality assurance evaluations by continuously actioning performance feedback to drive
personal improvement.
Technical Support Associate
06/2014 to 02/2015
VXI Global HoldingsBV, Davao City
Provided clear and concise step-by-step technical support to guide clients.
Asked customers targeted questions throughout troubleshooting to determine smart solutions.
Communicated technical computer information to non-technical audiences by providing simplified
presentations and demonstrations.
Used remote access to navigate and link to customer computers.
Market Research Interviewer
Survey Sampling International, Davao City
Conduct interviews with US citizens regarding current events.
Conducted an average of 15 market surveys per day, exceeding company targets.
Explained survey objectives and procedures to interviewees to facilitate comprehension.
Core Qualifications
01/2014 to 06/2014
Communication
Detail oriented
Sales and target-driven
Computer literate
Email writing
Customer
complaint
management Data gathering
Analytical abilities
55 WPM typing speed
Education
Bookkeeping
PRO VA Online Academy
2023
Bachelor of Business Administration: Financial Management
Notre Dame University
[Degree] Graduate
Interests
Astronomy, Music, and Phsychology.
2012
Philippines
