Valeryia Mikhalskaya

VALERIA MIKHALSKAYA ​ +34 - |- Valencia, Spain​ Citizenship: Russia, Belarus | Work Permits: Russia, Belarus, Poland​ Relocation: Not willing | Business Travel: Open 📞 📍 📧 TARGET POSITION & SALARY Prompt Engineer​ Specialization: Data Scientist​ Employment Type: Full-time | Schedule: Full-day​ Commute Time: Flexible Total Work Experience: 9 years 11 months WORK EXPERIENCE Prompt Engineer​ Bewise.ai | November 2024 – Present (6 months) ●​ Writing client-specific prompts to meet project requirements. ●​ Designing data processing pipelines. ●​ Developing dashboards in Yandex Datalens. Head of Complaints Department​ CPA | March 2019 – July 2023 (4 years 5 months) ●​ Managed international claims resolution, ensuring timely and effective outcomes. ●​ Analyzed claim trends to identify systemic issues and developed prevention strategies. ●​ Maintained communication with global clients and partners. ●​ Ensured compliance with international regulations. ●​ Developed policies to optimize claims handling processes. ●​ Trained staff and prepared detailed reports for senior management. Senior Complaints Manager​ CPA | January 2016 – March 2019 (3 years 3 months) ●​ Supervised team operations and optimized claims workflows. ●​ Resolved complex cases and liaised with clients/partners. ●​ Analyzed root causes of complaints and implemented reduction strategies. ●​ Collaborated cross-functionally and mentored junior staff. Co-founder​ Whalio.com (Startup) | June 2017 – August 2018 (1 year 3 months) ●​ Researched global ICO projects and conducted due diligence. ●​ Negotiated contracts with startup founders and investors. ●​ Developed crypto investment strategies based on market analytics. ●​ Provided investor reporting and recommendations. Complaints Manager​ CPA | Dates not specified (previous role) ●​ Processed client claims and resolved disputes. ●​ Coordinated with suppliers and internal teams. ●​ Maintained documentation and ensured regulatory compliance. EDUCATION Bachelor’s Degree in Business Administration​ Belarusian State University, Minsk | Institute of Business and Technology Management | 2012 TRAINING & CERTIFICATIONS ●​ Advanced Data Science | Yandex Practicum (Big Data) | 2025 ●​ Generative AI Masterminds INTL | Outskill (AI) | 2025 ●​ Agents Course | Hugging Face (Smolagents) | 2025 SKILLS Technical: Python, PostgreSQL, Git, Hugging Face, REST API, OpenAI, Anthropic, ChatGPT, DeepSeek, Yandex Datalens​ Language Skills: ●​ Russian (Native) | English (C1) | Italian (A1) | Czech (A1) | Spanish (A2) DRIVING LICENSE Category B