Valerie Tanutan

VALERIE TANUTAN Blk 4a2 Lot 2 Topaz St., San Francisco, Binan, Laguna - / --skype:- Professional Summary Dedicated Customer Service Representative who provide exceptional customer service through active listening and problem solving. Energetic Virtual Assistant with strong time management skills and higly-organized. I am looking for a position wherein I can improve and learn other skills that will help further my career. Skills Exceptional workflow management Customer interface expertise Skilled in customer service relations Persuasive speaker Committed to maintaining data integrity Attentive to details Above average literacy in MS Office; Excel, Word, Powerpoint Proficient in English Work History Customer Service Representative Eperformax Contact Centers and BPO Effectively managed a high volume of inbound and outbound customer calls Gathered and verified all required customer information for tracking purposes Customer Service Representative/ Team Lead The Results Companies Assisted call center from initial start-up to full operational status Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates Managed a team consisted of 14 reps and stayed as a top team for 5 months in a row. Virtual Assistant No Clogs Ever, LLC Managed employees timesheets and payroll Assisted CEO from business start up to full operational status Recruited home based employees, from initial assesment to final interview Education High School Diploma Western Visayas College of Science and Technology